Truworths Job Vacancy as Call Centre Agent 2024: Permanent Position for Candidates with Matric Applicants

About Truworths

Truworths, South Africa’s successful fashion chain, honors a vast footprint of over 728 in-country locations and an extra 49 stores across other parts of Africa. As a subsidiary of Truworths International—Investment holding company listed on the JSE—Truworths offers both retail and wholesale experiences, with a special focus on men’s and women’s apparels and accessories.

In this fast-paced retail fashion world, Truworths sticks to a well-crafted, time-tested concept and strategy to achieve sustainable growth—its secret sauce. Standing on this excellent strategy, Truworths provides high-quality, fashionable items that easily compete on the international stage.

Truworths Call Centre Agent Vacancy – 2024

Truworths offers a permanent position to candidates wanting to engage with the company as Inbound Call Centre Agents. This position at Truworths is best suited for motivated, energetic individuals possessing a passion for retail and an unyielding commitment to top-notch customer service excellence. The role is centered around the company’s lively Fashion Call Centre located in Cape Town. Successful candidates will be welcomed into the Customer Services department, working extensively in the Multimedia Department and Ecommerce team.

Call Centre Agent Duties

The assigned responsibilities include, but not limited to the following:

• Handling incoming E-commerce and Fashion Delivery order-related calls.
• Helping customers with order tracking.
• Assisting customers with managing their online profiles.
• Working with couriers and stores, providing customer feedback.
• Preparing for handled contacts.
• Exhibiting a personality and quality of multimedia correspondence that enhances customer relationships.
• Educating customers on a variety of topics.
• Admin duties following procedures swiftly and accurately.
• Actively contributing to department performance and personal training initiatives.

For clear application purposes, kindly note Reference Number: TRU231212-5 for the Truworths Call Centre Agent Vacancy 2024 position.

Eligibility Criteria

Interested applicants for the Truworths Call Centre Agent position should meet the following qualifications:

Basic Qualifications

1. Attain a matric qualification.
2. Ensure a clear criminal and credit history.
3. Possess a minimum of 12 months’ experience within a contact centre in an agent or related role.
4. Show an excellent level of proficiency in written/spoken English.
5. Be highly self-motivated and organized with multitasking and prioritizing abilities.
6. Exhibit strong analytical, problem-solving, and investigative skills.
7. Provide evidence of exceptional customer service experience.
8. Proficiency in contact centre systems.
9. Basic computer literacy.
10. Familiarize yourself with basic ‘Vision-Nexus’ experience.
11. Willingness to work overtime/public holidays when needed.
12. Typing Speed of 40 words per minute or more.

Personal Competencies

1. Customer/Client focus.
2. Effective time-management skills.
3. Keen attention to detail.
4. Good accuracy in task execution.
5. Ability to adhere to procedures.
6. Ability to proactively seek better ways of doing things.
7. Ability to work independently or with a team.

Application Instructions

Apply online at Truworths Job Vacancy as Call Centre Agent 2024. It’s best to use Google Chrome as your browser. An alternate option to streamline the process would be to register using Google, Facebook, or LinkedIn. Also, note that the application can be submitted from your smartphone.

All applications must be submitted through the website preceding the application deadline on 09 January 2024. The recruitment process will only consider completed applications, and those submitted after the deadline will be disregarded.