OneCart (Pty) Ltd
Job Details
Department
Operations Department
Minimum experience
Mid-Senior
Company primary industry
Retail
Job functional area
Customer Service
Contract term
6 FTC
Job Description
WE’RE HIRING!! INTERESTED? THEN APPLY!! Shopper & Driver Supervisor role in the following region: Broadacres, Johannesburg. Must have minimum requirements as follows: Job purposeTo effectively coach and lead their team in achieving the agreed goals by developing the necessary skills of each team member in achieving the required results.Developing and managing team performance, offering feedback and demonstrating the desired skills and expected work ethicDuties and responsibilitiesLead and supervise a team of Shoppers and Drivers to ensure flawless service delivery to our customers dailySpot check: Uniform, Orders, staff attendance, process and proceduresReporting: Adherence and staff attendanceProblem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, problem-solving mindset.Support the team on special projects for continued operating efficiency and growth.Provide an operational perspective on Logistics to ensure best practices and protocols.Daily management of Shoppers and Drivers to ensure optimal effective teamwork to reach their KPI’s, specifically related to on-time fulfilment. Daily and weekly KPI reporting.Train and develop shoppers.Demonstrate consistent application of internal procedures.Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organizational needs.Staff Management Allocate schedules to all staff to ensure proper, efficient and effective management of the store orders.Conduct regular staff meetings with the team to improve motivation and communicationEnsure that all staff report to work on time at all times.To facilitate training and coaching for staff members who generally lack service delivery.Ensure staff members resolve queries. Facilitate and manage queries submitted to head office timeously.Identify training needs initiate suitable training to better staff knowledge in their environmentComplaints ManagementAssist and attend to shopper and driver queriesResolves escalated customer complaintsProvide constant feedback to the Area Manager on unresolved customer queriesInvestigate and respond to shopper queries.Foresees potential problems before they occur and takes action to prevent them from occurringConsults widely with people inside and outside own Branch to solve problemsReport To provide weekly feedback on staff performance levels.To provide reporting and associated performance insights on a daily, weekly and monthly basisEnsures accuracy of reportingEnsures real-time reporting is always available and visibleReports are accurate and timeously submitted to relevant partiesAdvise and check weekly reports for complaints, downtime reports, store productivityQualifications requirementsThe following requirements are necessary:Be eligible to work in South Africa.A valid South African driver’s license or a valid South African Professional driving permit (PrDP)Clean driving record.Must have your own vehicle or motorbike (registration documents to be verified)Must have access to a recent smartphone (iPhone 5 / Android 4.4 or newer) for the delivery app and GPS2-3 years of Team Leader experience Competencies and SkillsAttention to detailTime management skillsConflict management skillsNegotiation skillsProfessional verbal and written communication skillsResponsiveEffective planning and organisingSelf-directed and motivatedInterpersonal skillsAbility to build and maintain relationshipsResilienceDecisive and action-orientatedAssertivenessAbility to work independently and under pressureHigh emotional intelligence Working conditionsWorking conditions cover various circumstances from regular evening and weekend work, public holidays shift work, working outdoors and working with challenging clients.Dress Code, the company prides itself in presenting a professional and respectable image to our clientsAs ambassadors of the company, employees are required to be dressed appropriately and presentable and ensure a professional appearance.
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