The National Student Financial Aid Scheme
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The National Student Financial Aid Scheme (NSFAS) is a public entity report to the Department of Higher Education and Training. NSFAS provides academic bursaries to South African citizens plan to study at any of the 26 public universities and 50 public TVET colleges throughout the country.
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Senior Manager Human Resources Operations
Job Type Full Time
Qualification Bachelors
Experience 6 – 10 years
Location Western Cape
City Cape Town
Job Field Human Resources / HR 
Salary Range Above R1,000,000/month
POSITION OVERVIEW:
To lead human resources service delivery through a Shared Services model that incorporates people, systems, rewards, benefits, and remuneration that is designed to retain talent as well as deliver on the broader strategic student-centric objectives of NSFAS.
RESPONSIBILITIES:
Develop and implement strategy, operations plans and policies.
Develop and implement the annual Operations Plan to support the HR strategic aims and objectives.
Facilitate the unit inputs to the HR Operations service unit strategy, Annual plans, and policies development.
Assessment and diagnostic of the HR Operations service unit strategy, Annual plans, and policies for continuous improvements.
Identify and recommend meaningful metrics, value assessment techniques and identification of actionable insights to drive continuous improvements.
Lead Specialists responsible for human resources analytics; payroll; rewards and benefits; employee self-service through an integrated HRIS.
Lead HR Operations
Oversee the implementation of the service unit plans, systems, processes, and policies.
Develop, oversee, and facilitate the implementation of metrics and techniques based on value proposition and user/business partner requirements that deliver excellence experience, mitigate risks and track value for users.
Attend cross functional collaborative senior management meetings to share best practices.
Ensure the optimal performance of HR OPS systems, processes and tools for service delivery, feedback, and identification of high impact opportunities for improvements.
Develop and oversee the implementation of HR Operations service level agreements with respective departments.
Review the delivery performance metrics for gaps, failures, and collaborate with stakeholders for root cause analysis and make improvements recommendations.
Lead people management.
Leading the HR operations team in developing, implementing, and improving the standards and frameworks of the unit.
Assign, coordinate, and oversee the monitoring of service delivery accountabilities and projects among internal and external entities.
Manage team action and HR Ops service unit management meetings.
Manage staff development and performance plans and ongoing coaching.
Coach, mentor, train and develop HR Ops service unit members for performance improvement and career progression.
Identify trends and issues in the service unit and take corrective action if required.
Lead projects for all human resources system and licensing implementations.
Custodian of all people-related information and knowledge management within human resources.
Monitor and report.
Custodian of all human resources and labour related policies
Ensure effective change management and socialisation of policies and amendments thereof.
Monitor and improve the compliance factor of HR Operations service unit.
Identify operations related trends that supports the improvement of the service unit.
Conduct audits and reviews of the service unit processes and improve on the outcomes.
Report on performance metrics and insights to key stakeholders within HR operations and business partner/line management area.
Coordinate of stakeholder relations
Coordinate internal department stakeholders related functions and relations between HR operations and NSFAS departments for excellent value creation and employee experience.
Coordinate external department stakeholders related functions between operations and other units in HR for excellent value creation and employee experience i.e., centres of excellence.
Identify cross functional projects responsible for driving improvements and service excellence across HR operations sphere of influence.
Manage the unit budget.
Develop HR Operations budget.
Monitor compliance with HR Ops plan and take corrective action where necessary.
Draft and submit monthly and quarterly projections and utilisations reports.
Explain monthly service unit utilization variances.
Oversee remuneration and benefits.
Research and recommends best practices remuneration or compensation framework for NSFAS in pursuit of the employer of choice initiative.
Oversee the full function of payroll cycle including the final sign-off and authorization Information & Knowledge Management.
DESIRED SKILLS AND EXPERIENCE
Minimum requirements:
NQF Level 8 qualification in human resources, Industrial Psychology, or related field.
10 years’ experience as a senior HR Generalist level within Human resources.
At least 6 years’ experience at a middle management level within human resources in the public or private sector.
Preferred
NQF Level 9 qualification in Human resources, Industrial Psychology or related.
Extensive experience of people and system processes to support entities.
Knowledge of Project Management Principles.
Knowledge of HR Systems, and Payroll.
Knowledge of Remuneration, Rewards and Benefits
Solid experience in HR Shared Services
Understanding and experience of the higher and further education and training sector in South Africa.
Knowledge of PFMA and DPSA standards.
Skill and Competencies:
Analytical thinking
Problem solving
Attention to detail.
Report writing.
Decision making
Planning skills
Interpersonal skills
Time management
Presentation skills
Resilience
Method of Application
Interested applicants must complete and submit an Employment Application Form available on the NSFAS website. The form must be supported by a detailed Curriculum Vitae which includes amongst other things the vacancy name/position title you are responding to, copies of academic qualifications, Identity Document, and names of three contactable referees. The response must be addressed to the attention of Thokozile via the following email address: [email protected].
Please note the following contact details are for enquiries about JOB CONTENT ONLY and NOT for application purposes.
For Enquiries please contact: Email: [email protected]
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