Rosebank College
Job Details
Division
Rosebank College Braamfontein
Minimum experience
Mid-Senior
Company primary industry
Higher Education
Job functional area
Education
Job Description
Job Purpose:Co-ordinates, plans and schedules the day-to-day activities of ICT support staff and assists the team to provide technical and training support services. Provides on the job training to team members and feedback regarding job performance and progress. Co-ordinates systems installations and assists to retrieve stored data. Investigates and resolves system malfunctions or escalates accordingly. Consults with staff to achieve effective problem resolution.Duties and Responsibilities:1. Infrastructure Conducts daily checks on the IT infrastructure (LAN, WLAN, WAN, etc…) to monitor up time requirements and ensure that systems are running optimally.Installs new servers when required.Coordinates the deployment of systems and infrastructure within the campus.Ensures that the necessary security protocols and maintenance procedures for the campus are followed and executed timeously which includes, but not limited to software patching/updates, Bitlocker compliance, Antimalware compliance, SCO alerts, device imagine, and SCCM compliance.Interacts and liaises with vendors or service providers for support and troubleshooting where necessary.2. Staff supervision Ensures that the campus has the necessary ICT support during operational hoursCo-ordinates and oversees campus ICT support staff activities and engages in short to medium term tactical planning.Provides input into the ICT support’s interview and hiring process, leave request, appraisals, and KPA setting.Provide mentorship to ICT SupportsDevelops succession plan for ICT.3. Service Delivery EscalationsDiagnoses and troubleshoots hardware and software issues that are escalated from ICT Supports and complies and uploads KB articles for future reference.Attends to, defines, documents and hands back to the ICT Support any escalated ICT Support request that is not on the catalogue of services.Administers and maintains software, as per the agreed software list.Oversees the campus’s ICT Service Desk to ensure calls are correctly allocated and timeously addressed.Minimum Requirements: 3-Year Diploma (NQF6) in Information TechnologyAt least 3 years’ experience as ICT Support/Service Desk agentKnowledge of Standard Operating SystemsExperience in an academic setting will be advantageous.Valid Driver’s LicenseSaturday work is required.Key CompetenciesGood interpersonal skillsComputer literacy and systems administration.Time management and organisational skillsInitiative and problem solving skills.Ability to cope in a pressured environment.Working Hours: Classes are scheduled from 08h00am until 17h00pm, Monday to Friday. Salary:Market related.Enquiries: For enquiries, please feel free to contact the IIE Rosebank College Braamfontein Campus on 011 403 3680 Rosebank College is an equal opportunities employer however preference will be given to EE and South African candidates.
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