Anova Health Institute NPC
Job Details
Division
Limpopo
Business Unit
Capricorn
Minimum experience
Not Applicable
Company primary industry
Non-profit Organisation Management
Job functional area
Other
Contract term
5
Job Description
Anova is an NGO that empowers people and changes lives. Good health and quality of life are what motivates us to provide healthcare solutions and support for those who need it most.We are looking for a Retention Counsellor to work closely with our clinics by facilitating solutions to queries raised by our prospective clients and/or refer them to other facilities where they can be assisted if it is not within our services.. Key duties and responsibilitiesFollow up newly diagnosed clients for the first 100 days into careHandle customer inquiries telephonically, by email and on various social media platforms relating to HIV health care and sexual health informationSchedule and arrange appointments for clients at the clinicsLog calls electronicallyFacilitate the enrolment of clients into EAC using the Patient Adherence Plan together with enrolled nurses and lay counsellorsProvide support to Anova outreach teams with linkage to care and ensure that the team reaches the 90-90-90 targetsEnsure enrolled nurses report referrals to clinics for further managementForm part of a multidisciplinary teams within Anova to promote 90% retentionInitiate and organize internal trainings and workshops based on needs and request on tracing processes and systemsVerify missed appointment and data collected at DoH sites in the district to ensure its credibilityProvide supervised visits with tracing officers in facilities to assist with assessments and linkage to care processEnsure flow of tracing from facilities to call centers and report back to facilitiesMonitor tracing processes in facilitiesConsolidate verified weekly, monthly and quarterly reports on time and submit to the line managerSupport targeted HTS, Index testing and linkage to careEssential qualifications and experienceMatric (Grade 12)Post matric certificate in marketing, customer service or equivalent qualificationPrevious experience in a customer support roleHIV/AIDS training and experience will be added advantageGood communication skills (both verbal and written)Ability to communicate in at least 3 official SA languages, including EnglishAbility to work with targets, deadlines and under pressureGood attention to detailHave excellent organizing skillsIn accordance with our Employment Equity goals and plan, preference will be given to suitable applicants from designated groups as defined in the Employment Equity Act 55 of 1998 and subsequent amendments thereto.Preference will be given to persons with disabilities. Anova Health Institute is a provider of essential health services and therefore has a mandatory vaccination policy. Should your application be successful, you will be required to submit your proof of vaccination before commencing employment in the role.Applicants who have not been contacted within 4 weeks of submitting their application should assume that they have not been successful.Unsolicited CVs from agencies will not be paid agency fees should their candidate be placed at Anova.For more information on Anova visit our website: www.anovahealth.co.za
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