Fidelity Services Group
Job Details
Minimum experience
Associate
Company primary industry
Security and Investigations
Job functional area
Other
Contract term
6
Job Description
The aim of this position is to capture, process and maintain all information pertaining to client’s services accurately & timeouslyMinimum Requirements:MatricSkills & Attributes:Excellent verbal & written communication skillsComputer literate – Excel essentialListener experience advantageousExcellent telephone skillsStrong organization and supervisory skillsSolid attention to detail to ensure accuracy of information Job Function:To receive from the admin co-coordinator all contracts, costing sheet and quotations for new and existing clients to capture with extreme care to ensure complete, accurate and reliable information regarding the client.To ensure that the quotation and the costing sheet to be handed to the Technical co-coordinator so that she/he can schedule the appointment for the client.To inform the admin coordinator timeously of all queries or incorrect information found on contract, costing sheet or quotationEnsure that all information is captured without errors, ensuring the accuracy and consistency of the data base which is pivotal to the success of the company.Ensure that all required data is captured correctly on listener.To ensure that all client application forms (CAF) are captured and filed daily.Provide customer record information to Dealers to commence installations and services.Ensure that all original contracts merged with client application forms are handed to the auditor on a daily basis after the clients profile has been captured and updated all other information on listener for all sales channels including Dealer contracts.Due Diligence Calls made to new Dealer clients to verify contract purchases and communicate to the Dealer AdministratorsEnsure that disciplinary code is adhered to at all timesSOP’s must be upheldMeeting and keeping on agreed upon targets-KemsleyEnsure SOX compliance at all times.Review invoices to identify any errors before invoice deliveryMaintain and update customers’ database.Improvise existing billing procedures to avoid recurrence of errors.Timeous Resolution of internal & external customer queries within the agreed departmental/business unit SLAs;To provide telephonic & written communication (feedback) to bank and region as & when the queries are resolvedEnsure that the Big 5 principles are upheld at all times
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