Dis-Chem Pharmacies Limited
Job Details
Division
HO Division
Minimum experience
Entry Level
Company primary industry
Information Technology and Services
Job functional area
Customer Service
Job Description
Dis-Chem Pharmacies requires a Junior IT Help Desk Support at our Head Office in Midrand. You will be Responsible for answering, commenting on and replying to help desk enquiries received through various communication channels. Setting up new users on Windows, setting up outlook accounts and assisting staff members in the most effective way possible as per Dis-Chem standard operating procedures when needed. Minimum Requirements…Essential:Grade 12 / MatricMinimum 1year relevant experienceAdvantageous:Relevant IT Qualification2 Years relevant experienceMinimum 1year relevant experience Job Specification…Trains clients on operating system where needed.Ability to always provide customer with outstanding customer care and service.Be courteous and patient with customers at all times in assisting them with their issues. Troubleshoot very basic setup issues and escalate to supervisor or manager.Setup access for New User accounts.Setup access at new locations for existing accounts and move the relevant files and folders.Install relevant programsSetup new email accountsReset user passwordsEscalating calls that cannot be done remotelyAbility to identify and organize tickets according to priority as assigned to employeeMaintain and process closed calls accurately within the call logging system.Communicate problems with supervisors and manager as they become known. CompetenciesEssential:Essential: Work requires knowledge of computer logic and methodology to run computer systems. Strong aptitude in OS functionality.Knowledge of computer logic in order to perform task listed under principal duties, and responsibilities.Knowledge of methodology to install programs and systems and to troubleshoot minor malfunctions.Windows 10 experience.Trustworthy and Honest. Able to react to change productively and handle other essential tasks as assigned. Interpersonal skills necessary to train others in computer systems. Employee must be able to relate to other people beyond giving and receiving instructions:Can get along with other co-workers or peers without exhibiting behavioural extremes.Perform work activities requiring negotiating, instructing, supervising, persuading or speaking to others; and Respond appropriately to criticism from a supervisor.Ability to check multiple sources to find a solution to an issue. Ability to read computer instruction manuals and comprehend directions therein in order to remedy minor computer equipment malfunctions.Advantageous:2nd Additional languageWindows server 2019, 2012 experience. Previous Helpdesk experience. Domain experience. Previous IT experience Special conditions of employment:Needs to work under pressure and reach tight deadlinesSouth African MIE, clear criminal and creditThe job starts promptly at 08h00 sharp and ends at 16h30 with static breaks. The shifts will not apply to this position.Help Desk (Support I/Tier I), has access to confidential information, it is important to fill out the non-disclosure confidentiality agreement in terms of client, and company records.After completion of on job training, employee will receive minimal supervision.Drivers licence and own reliable transport Remuneration and benefits:Market related salaryMedical aidProvident fundStaff account ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL. Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.
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