Small Enterprise Development Agency (Seda)
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The Small Enterprise Development Agency (Seda) is an agency of the Department of Small Business Development (DSBD). Seda provides non-financial support to small enterprises and cooperatives. Seda’s services are accessible through its 54 branches and over 100 incubation centres and hubs nationwide.
The Agency’s services include business informa…
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Information Officer – City of Cape Town Branch (Bellville)
Job Type Contract
Qualification Higher National Certificate , Matric , National Certificate
Experience 3 – 4 years
Location Western Cape
City Bellville
Job Field ICT / Computer 
MAIN PURPOSE OF THE JOB
To provide appropriate business information to SMMEs and aspiring entrepreneurs by determining requirements, answering inquiries, giving basic business development advice, referring clients to relevant stakeholders, and maintaining client information on the Seda national information Centre database
KEY PERFORMANCE AREAS
Provide information and advisory services to Seda clients.
Participate in information dissemination at Seda’s promotional events.
Keep abreast of Seda services and offerings.
Provide relevant Seda stakeholders with client information from client/caller database.
Perform administrative activities relating Call Centre.
REQUIRED MINIMUM QUALIFICATION
Matric (NQF Level 4) and Diploma (NQF Level 5/ 12 months Certificate) in Information Sciences/Business Management/Business Administrator/Marketing
3 – 4 years in enterprise development environment and customer service experience
Able to demonstrate:
Excellent understanding and knowledge of small enterprise development sector
Knowledge of Seda offerings and services will be an added advantage.
Knowledge and ability to capture data
Knowledge and ability to retrieve electronic information.
Knowledge and ability to operate computer programmes (MS Word. Excel and PowerPoint).
CRITICAL COMPETENCIES
Advisory Service
Communication
Stakeholder Engagement
Analytical
Business Acumen
Problem-Solving & Decision-Making
Planning & Organising
Monitoring & Evaluation
Performance Driven
Administrative Diligence
Teamwork
Adaptability & Flexibility
Policy Adherence
Negotiation
Basic Computer Skills
Financial Acumen
Office Management
Method of Application
Send your application to [email protected]
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