Wilderness
Job Details
Division
Namibia
Minimum experience
Associate
Company primary industry
Hospitality
Job functional area
Management
Job Description
PURPOSE STATEMENT This position is responsible for providing a support function to the camps to take charge of all food and beverage related matters. This includes managing kitchen and front of house staff. It also includes the process of getting the produce to camp, the standard of preparation of the food. Further, a support functions to the camps with regards to budget controls and customer satisfaction.RESPONSIBILITIESEnsure that consumable and non-consumable goods are ordered, correctly stored and issued to the various departments.Ensure that regular stock takes are conducted.Circulate throughout all restaurants and bar areas maintaining a high profile with customers and staff.To carry out or ensure that regular On-the-Job Training is taking place to agreed standards.Ensure compliance of Brand StandardEnsure that staffing levels are correct and to agreed standards and are not exceeded without prior consultation.Ensure that company and statutory food hygiene standards are maintained in all areas.Attend timeously to customer complaints.Ensure that reports and administration requirements are timeously submitted.Hold regular performance appraisals, identifying areas for development and training needs.To ensure the prompt and efficient service of all meals, snacks, functions and beverages to the required standards.Ensure that profit margins are maintained, agreed costs are not exceeded through effective control systems, including issuing against dockets, sales analysis and menu costingEnsure that bars and cloakrooms are clean and stocked with the stipulated requirements. REQUIREMENTS3 to 5 years of related experience thein a camp environment.Culinary diploma is a prerequisiteGood knowledge of food and food presentation standardsGood Knowledge of Stock levels, Storerooms and control systems to be adhered to as per minimum standardsAbility to read, write and comprehend simple instructions, short correspondence, and memos.Excellent computer literacy skillsProficient in written and spoken EnglishExcellent problem resolution skills along with outstanding communication and active listening skills.Must be Professional, resourceful, responsible, smart and independent – with a natural instinct to be a wonderful sociable host.A record of outstanding staff relations and the skills and experience to constantly motivate staff.A keen understanding of the ethos of bush life, with a plainly apparent respect and compassion for conservationDriver’s licenseATTRIBUTESDelegation skillsManagement of people especially a diverse workforceDeal with people in a manner which shows sensitivity, tact and professionalism.High level of attention to detailHigh level of ability to solve problems independently.Well-motivated and enthusiastic individual who works well in a team environment.Responsible/accountable/punctualSober habits
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