Wilderness
Job Details
Division
Namibia
Minimum experience
Entry Level
Company primary industry
Hospitality
Job functional area
Customer Service
Job Description
PURPOSE STATEMENTWe are looking for an enthusiastic, creative and passionate Field Guide, to provide quality trips and information to guests, in a professional and friendly manner according to Wilderness standards.Duties and Responsibilities GeneralPresenting a good image at all times – this being: efficiency, courtesy, helpfulness, grooming and a good appearance.Maintaining the required level of discipline and manner at all timesEnsuring that you are abiding by the Company’s code of employment practice and the Namibian Labour Law.Achieving the best service possible in the care and comfort of the guest.Establishing a welcoming atmosphere and a courteous and reliable standard of service.Ensuring a high standard of cleanliness and general upkeep in all areas for which you are responsible.Establishing good working relationships with other departments and employees.Keeping the manager and supervisor informed of all matters requiring attention.Evaluating and following up on repairs and maintenance on all areas for which you are responsible.These duties are necessary in order to achieve ultimate guest satisfaction. SkillsApplying rules of personal and general hygiene.Correct use of cleaning agents and chemicals.Locating and giving information.Guiding skills as stipulated by WSN standards of excellence.Proper driving techniques with a Land Rover.Basic First Aid.Communicating using good interpersonal and selling skills, being able to relate well to guests, peers and superiors.Dexterity and the use of equipment and tools.Use of firefighting equipment, reporting hazards, lost and found items and dealing with unusual events. AbilityAbility to follow instructions.Working independently with little supervision.Be able to use discretion in an unobtrusive manner.Ability to work with people.To be able and willing to learn.Ability to source and utilise information appropriately.Ability to work under pressure and changing workloads.Adaptability to deal with challenging situations, maintaining calmness at all times.Be innovative and creative.Use common sense at all times and act accordingly.Ability to work as part of a team.Honest and responsible.Qualification RequirementsTraining: WSN level one Guide Training, PDP, First Aid level 1, Divers LicenseExperience: Pref 6 months previous experience in Guiding.Language Skills Conversational & work-related knowledge of English is essential.Other languages will be an added advantage.Personal AttributesKnowledgePersonal health, hygiene and grooming.House rules and reporting procedures.Lay out of the facilities.The type of service and activities offered by the establishment.Information about Namibian natural history and local tourist attractions.Telephone & Radio techniques.Knowledge of cleaning: equipment, materials and products.Be able to assess an area and establish cleaning requirements and procedures.Understand health, safety and hygiene procedures, regulations and application to the responsible area.Guiding techniques and relative knowledge.Cost & waste controlling and saving principles.Company standards, code of conduct and policiesCompany Training principles.Staff work and leave rosters.Guest lost property procedure.
Apply