Ellahi Consulting
Job Details
Department
Operations
Minimum experience
Executive
Company primary industry
Automotive
Job functional area
Operations
Job Description
The Employer: Fleet Leasing/Fleet Management Solutions with the Head Office based in Isando. Executive Leasing OperationsLocation: Isando, GautengSalary: Market Related Job Purpose: To lead the leasing operations function within the company, setting the future business growth vision and ensuring all direct and indirect resources are in place optimally aligned and further enhanced to ensure that the overall business goals are achieved. Strategically grow the business and improve its competitive advantage by building appropriate, innovative and customer centric solutions for customers; while providing leadership to the teams on how to continuously improve processes and customer experience. Drive cost efficiencies through the value chain to maximise profitability. RequirementsCompleted Matric or equivalentNQF Level 8 Qualification in Finance/Economics/Business Management/Entrepreneurial/LogisticsNQF Level 9 Qualification in Business Management/Leadership or CA(SA) (Advantage)Legal requirements: Six Sigma (Black Belt) – (Advantage)8-10 years’ Experience in Fleet Management or Financial Services5+ years’ Experience in a Senior Management Position5+ Years Experience in an Executive Position in a similar organization (Advantage)Key Performance Area / Main OutputDetailed Description / InputsDevelop and Implement Leasing Operation StrategyAnalyse the company’s strategy and business plan to determine the relevant deliverables for Leasing OperationsDevelop the Leasing Operations strategy from the company’s strategy with an emphasis on:· Global leasing trends· Fleet management· Telematics and Driver Management· Optimisation of profit margins· Types of vehicles· Releases of vehicles into the market· Pricing· Target Market· Financing· Customer Solutions· VAPSDefine the strategic objectives, measures, and targets for Leasing Operations according to the group strategyIdentify and secure the appropriate resources for the management of Leasing Operations:· Human resources· Physical resources· Financial resources· Suppliers· Business partners· Strategic stakeholdersAnalyse benchmarks for similar operations to determine performance indicators for Leasing OperationsCreate and maintain a climate conducive to performance to ensure that the company delivers against objectivesDevelop and implement a balanced scorecard for Leasing Operations to operationalise the strategyMonitor and measure the performance consistently according to the metrics agreed upon in the SLAs.Initiate pro-active and corrective actions as required within the allocated time framesCompile reporting on Leasing Operations’ performance at the required intervals reflecting all relevant statistics and performance indicatorsProvide feedback to the relevant role players as and when necessaryManage Leasing OperationsDefine the objectives for Leasing Operations in accordance with the divisional strategyDetermine the deliverables of Leasing Operations from the objectivesIdentify and secure the appropriate resources for the management of Leasing Operations· Human resources· Physical resources· Financial resources· Suppliers· Business partnersAnalyse benchmarks for similar operations to determine performance indicators for Leasing OperationsCreate and maintain a climate conducive to performance to ensure that the division delivers against objectivesDevelop and implement performance indicators for each department in the Leasing OperationsDevelop and implement SLA’s and OLA’s in collaboration with the relevant role players served by the Leasing OperationsManage Human ResourcesAnalyse the business plan to determine the applicable deliverables and targetsDetermine the human resource requirements, permanent and contractors, according to the expected deliverablesSecure the human resource requirements to ensure that deliverables will be met according to the expected targetsCompile performance plans, including personal development plans, for all relevant staff to ensure optimal performanceTrack and monitor performance according to policies and procedures and performance planning documentationContinuously provide feedback and coaching to ensure that the staff member/s performs at the optimum productivity levelConduct performance reviews according to policies and procedures and take corrective actions where necessaryAppraise performance at the end of the performance period according to policies and proceduresProvide feedback to the relevant role playersDevelop BusinessAnalyse the global market to determine trends, products and services provided by leasing operationsConduct surveys to determine the needs and requirements of customersIdentify possible gaps in the current product and service portfolioDevelop new products/services in collaboration with the relevant role players to fill the gaps in products and servicesEnsure the viability of new products/services through financial and business modellingManage the marketing of the new products/services to ensure market awarenessIntegrate the new product/services into the Leasing Operations portfolioMonitor the usage and viability of the new product/servicesRepresent AVISReceive a request for representation and analyse to determine the nature of the representation:· Negotiating agreements· Providing Information· Communicating Organisation Position· Releases· · Industry body interventionsConduct research to ensure that all relevant aspects are considered both Nationally and InternationallyRepresent the organisation at the appropriate Fora and execute the appropriate actions:· SAVRALA· Position negotiation· Ensuring that Organisation is not disadvantaged in any wayCompile a report reflecting the outcomes of the representationSet up a meeting with all relevant role players to discuss the outcomes and action required outputsCompile action plans to ensure that compliance or objectives are metMonitor the execution of appropriate actions according to the agreed-upon action planCompile an implementation report and distribute it to the relevant role playersProvide High Level Support/AdviceReceive and analyse a request to determine the nature and extent of the support/advice to be provided; orThe need for provision of support/advice is identified during the execution of outputsDiagnose the problem to determine the appropriate action:· Provide information· Provide possible solutions· Conduct research to develop a solution· Escalate the problem to the best possible person for resolutionProvide/develop a solution; orEscalate the problem to the relevant role players for a solutionEnsure that escalated problems are resolved within the allocated time frameEnsure that the diagnosed problem is resolvedMonitor the implemented solution for a period in accordance with the impact on the systemDocument the solution in accordance with policies and procedures in the standardised format where necessarySubmit the resolution document to the document management system for future reference purposesProvide feedback to the relevant role playersManage RiskIdentify possible risks during execution of outputs; orIdentify possible risks as a result of research conducted; orA possible risk is indicated by Internal Audit as a result of auditingConduct investigations to determine:The nature of the riskThe extent of the riskThe possible impact of the risk on the companyConsult the relevant role players with reference to the identified riskFacilitate workshops, where necessary, to identify possible solutions/actions required to minimise the riskDocument the risk minimising actions, procedures to eradicate the risks and implementation actions to overcome the identified risksDevelop a new procedure in accordance with actions taken or amend current proceduresConduct workshops/meeting with the relevant role players to ensure awareness and to minimise riskCompile information packs on the risk minimising and distribute to the relevant role playersMonitor operations to ensure that the actions minimised/eradicated risksSubmit all documentation-to-documentation management for archivingManage Customer ServiceIdentify the elements of customer behaviour in terms of trends, needs and requirementsSet the appropriate standards and service levelsManage the analysis of customer behaviour, needs and requirements to ensure that the appropriate customer service can be providedAnalyse the customer information in terms of:· Current behaviour· Historic behaviour· Trends, New and Historic· Customer Satisfaction· Usage or Non-Usage Manage the development of models utilising the analysed information where necessaryCompile the necessary reports and distribute to the relevant role players for future reference purposesRecommend rectification/improvement actions in accordance with the analysed informationAdjust/develop new products and services to satisfy customer needsProvide feedback to the relevant role playersManage BudgetConsult the Leasing Operations strategy to determine requirements in terms of revenue and expenditureCompile the comprehensive budget indicating the financial requirements of each element according to the budgeting guidelinesMonitor the expenditure and revenue against the budget and ensure that spending occurs within the budgetary restrictionsEnsure that only authorised overspending is approved according to proceduresReceive the monthly revenue and expenditure statements from Finance and analyse to enable reportingReview the monthly financial report indicating:· Revenue generated· Monthly expenditure· Variance in terms of budgeted and actual figures· Savings achieved or budget overspent· Year-to-date figuresCommunicate the report with the relevant role playersConsult the relevant role players where overspending took place and take corrective actions to rectify the overspendingMonitor the budget to ensure that figures balance in terms of budgeted and actual figuresConduct the budget reviews as prescribed by Finance and adjust the budget where necessaryClose the budget at the end of the financial year Position ChallengesRunning Leasing Operations to achieve the Strategic Objectives and TargetsRetention of Customers after leases expireManagement of the leasing fleet to be able to sell at profitable levels Decision MakingOperating Budget – RB 1,8Revenue Budget – RB 2,2 2. Key StakeholdersInternal StakeholdersEXCOMANCOFinance TeamSales TeamPricing TeamBoardGeneral ManagersLeasing Sales Team External StakeholdersCustomersOEMsSuppliersFinancial InstitutionsMedia – Business and FinancialIndustry BodiesStrategic PartnersRegulatory BodiesInvestment CommunityInvestor Community
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