Ares Holdings
Job Details
Division
Crocs
Minimum experience
Associate
Company primary industry
Retail
Job functional area
Sales
Job Description
Job SummaryThe successful candidate will need to provide excellent customer service, capturing orders, resolving telephonic and email queries, exploring opportunities to increase sales and tracking orders with the aim of developing new and maintaining good relationships with agents, wholesale and retail customers.Customer CommunicationEnsure customers meet deadline commitments.Foster on-going professional relationships with existing customers and sales force, creating a culture of consultative selling, monitoring sell through data, replenishment suggestions to maximise sales, promotion suggestions, seasonal planning etc.Upselling based on ATS if we do not have stock of a particular styleFoster good relationships with customers (Wholesalers and E-Tailers). Assisting them with growth strategies and suggestions for expansion, planning and in stock programs within their businesses.Orderbook Management and processing Manage E-Tailers (Marketplace and Warehouse) to ensure the correct product mix. Cradle to grave approach which includes onboarding, cataloguing, product flow, sell through in conjunction with digital commerce.Wholesale E-Tail onsite merchandising and visual impact in line with omni-channel approachOrder placement on behalf of the E-Tailer (marketplace) to ensure product mix and sales opportunities are optimized when prebooking stock.Work cross functional to ensure marketing rolls out on time. Set up of a Marketing E-Tailer calendar (in season and budget purposes). Report on marketing activations.Manage and develop VAS (Value Added Service) requirements between Customer Service and 3rd Party Warehouse.Create effective customer service procedures, policies and reportingManage in season trade (Order shipment, Order tracking, VAS Updates)Along with merchandising, maintain good product mix, ensuring responsible segmentation by end-use.Oversee and Manage B2B system with regards to requirements, accuracy and effectiveness.Effective orderbook management which includes cancellations, late stock notifications and product flow.Work closely with 3rd party warehouse and logistics partners to ensure products are received On Time and In Full. ReportsManage the processing of exchanges, replacements, and refund on products with 3rd party warehouse. Sales Drive sales by securing stock and management fast selling and slow selling stock.Replenish all marketplace accounts weeklyAchieve Account TargetsManagement of sales pipeline and white space document to be constantly reviewed to ascertain market potential.Help marketing to identify opportunities for new promotions within all channels.Account ReconsFinalize account recons with Finance post sales month Training Create Training Manuals on share drive Company Values Delightfully DemocraticPeople-Purposed DesignInherent SimplicityImaginative InnovationUnapologetic OptimismConfidently ComfortableRequirements MatricTertiary Education beneficial2-3 years’ experience in a similar roleExperience of SAP B1 & DTW operations beneficialExperience of a Marketplace portalsProcess Set up SpecialistHighly skilled in Excel (Data mapping, Auto-refresh dashboards, Vlookups, Ablebits, Pivot tables)Highly skilled Reporting & Analysis developmentKey account experienceStrong analytical skillsTrader mentality’Strong administration & organisation skillsHighly skilled in Reporting & AnalysisPerks & BenefitsYou get to work for a rapidly expanding distributor with aspirational brandsGym & Shower facilitiesPersonal TrainerYogaPension FundMedical aid with Gap coverStaff Allocation (R10 000 Retail Value per annum).Staff discount (50% off for you and your family across all the brands within the group)Healthy Lunch subsidyCompany performance incentive schemeLong-service incentivesHolistic Employee Wellness programmeThe group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture.Please consider your application to be unsuccessful if you have not been contacted within three weeks of the application date.
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