Pedros
Job Details
Division
Head Office
Business Unit
Commercial
Minimum experience
Entry Level
Company primary industry
Restaurants
Job functional area
Customer Service
Job Description
Duties and Responsibilities:Delivering customer service that is best, focusing on continuous improvement, speed and proficiency of internal processes as well as maintaining accurate information in our internal systems will be key to the success of this roleRespond to all customer complaints and Inquiries, telephonically and on social mediaPost all complaints onto customer care group, follow up until resolvedUpdate group reportsRespond to all social media reviews (Facebook, Google & Twitter)Call customer and filter complaints before they reach stores dailySend emails to stores and customers dailyDeliver the mechanisms that support all aspects of the customer’s journeyFocus on obtaining a solution for a query within time constraintsConfidently handle a wide range of queries / exceptions from our customers, colleagues, and external industry partiesEnsure all customer communications are of the highest qualityContinually highlight opportunities for improvements to our processesRequirements:Qualification in Administration1-2 years working experienceExperience in social media will be advantageousMust be computer literate Excellent customer service skills Excellent command and use of English, both written and Verbal Attention to detailAble to navigate through various systems at onceGood attendance and performanceSkills Must be organized with good time management skillsMust be able to work independently as well as in a teamMust have a proactive approach, problem solving and learning new skillsAbility to priorities effectivelyExcellent communication skills, Verbal & WrittenStrong data entry skills and attention to detailReliable and timeous
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