Huntswood
Job Details
Minimum experience
Mid-Senior
Company primary industry
Customer Services
Job functional area
Customer Service
Job Description
Job OverviewWorking in our claims department you’ll be a key point of contact for customers with insurance claims queries. As a business which strives to provide fair and timely resolution for our customers, we want to ensure that their concerns are appropriately handled every time.Your main objective when you engage with our customers will be to understand, address and resolve whilst adhering to treating customers fairly, and upholding principles and FCA guidelines.You’ll enjoy working in a fast-paced, vibrant, and rewarding role alongside a brilliant and hard-working team. Job Responsibilities You will always make sure, that the customer’s interest comes first, whilst providing exceptional customer service. You’ll have experience in both outbound and inbound calls, as well as experience of running cases from start to finish. It is important to engage and communicate effectively, ensuring their complaint is resolved in a timely manner. You will be required to lodge claims, update details and make adjustments or cancellations. Job RequirementsNational Senior Certificate (Grade 12)Clear Credit and Criminal record1- 2 years’ experience in Insurance Claims (Local or International)Proven experience in the insurance spaceProven track record of high performanceExcellent command and use of English, both written and VerbalAttention to detail.Strong analytical and numeric skills Required SkillsAssisting customers with their insurance claims.Handling customer enquiries via email and telephonically.Proactively identify issues and problems before they arise.Assist with escalated calls and complaints in line with procedures.Providing world class customer service to international clients.Working with various parts of the business to resolve issues Preferred SkillsRE 5FAISRequired KnowledgeComputer literate Core BehaviourHuntswood’s employees are described as dependable, driven and collaborative. The job holder should be able to demonstrate they are:Confidential, reliable and genuineDynamic, passionate and determinedFriendly, compassionate and cooperative”It’s not just about what we do, but the way we do it. And it’s our values that make us special.”
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