Fidelity Services Group
Job Details
Minimum experience
Associate
Company primary industry
Security and Investigations
Job functional area
Operations
Job Description
Vacancy: Cash Centre Supervisor Reporting to: Branch Manager Overall, Purpose of the Job: Supervisors in the Fidelity Cash Management Services Department are there to make sure that a consistent, high-quality counting and verification service to all clients is provided by all relevant Staff (Tellers/Box Room Operators/Treasury Tellers/Technicians).Minimum Qualifications and Experience:Grade 12 or NQF Level 4 Certificate.Registered Grade C PSIRA Certificate.MS Office computer literacy (Word, Excel & Outlook) Main Duties:Opening and closing of Cash Centre where applicable.Ensuring all daily reports and statistics are up to date.Ensuring Standard Operational Procedures are adhered to at all times.Re-counting of money if differences occur.Ensure staff signs attendance registers daily.Ensure all relevant documentation is complete/neat and filed.Ensuring all schedules balance with the physical count.Ensuring Registers are used and signed for daily. (Access registers / Dustbin register / Calibration register / Short-Surplus register / Cheque register /Key register/ stock registers)Ensuring Incident reports are handled as required.Ensuring all client queries are dealt with in a professional manner and timelessly.Ensuring client satisfaction is the top priority in our line of business.Ensuring basic discipline is enforced in the cash centers.Reporting to Cash Centre Manager.Accountable for Cash Centre appointed to him/her if no manager.Key Performance Areas (KPA’S)Verify that all Keys are sealed and locked away, against the Key register.Confirm with the National Call Centre when you start commencing your shift at the end of the shift, and record Ref Nr in your OB Book.Verify that all daily reports of different Clients / Superiors are sent at the end of the shift daily.Verify all Registers are used and signed for daily. (Access registers / Dustbin register / Calibration register / Short-Surplus register / Cheque register)Ensure all Standard Operational Procedures are followed to the “T” during shifts.Report any differences over R 200.00 to the Branch Manager and if no manager to your regional manager.Report any faulty equipment to the Branch Manager if no manager reports any faulty equipment to Suppliers.Report all consumables to be ordered to the Branch Manager and if no manager orders need to be placed to your Divisional OfficeHandling all queries, incidents, and initial investigation rapports.Make sure Tellers have all relevant documentation for daily use.Make sure all relevant documentation is completed/neat.Make sure all relevant documentation is filed correctly daily.Make sure all bulk balances to systems.Make sure canisters are sealed before being given through to the Box room by doing spot checks.Ensuring daily stock count is done and reported to HQ and if no manager.Ensuring that the daily CCTV checklist is completed and sent to HQ and if no manager.Ensuring that all cameras are 100% operational and reported if found not operational, and if there is no manager.Any other reasonable duties/instructions given by Management. Behavioral Competencies:Have knowledge and understanding of relevant legislation.Minimum of 3 years experience in the specific working area.Be proficient in MS Office programs.Must be a team player.Must be honest and reliable, and of good health.Willing to work long hours/overtime due to job requirements. We reserve the right not to make an appointment to any advertised position.Whilst preference is given to existing employees at all times and the choice made purely on merit, Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported in the FSG team. Fidelity Security Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
Apply