Fidelity Services Group
Job Details
Minimum experience
Mid-Senior
Company primary industry
Security and Investigations
Job functional area
Operations
Job Description
Purpose of the role:reporting to the Regional Manager. The overall purpose of this position is to manage Operations Managers in covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and to ensure the posting of Security officers, that all site security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.Minimum Requirements:Matric/Grade 12 Certificate or equivalent. PSIRA Grade A registered.Valid Driver’s License with own reliable transport is required.At least 10 years’ experience in the security industry.At least 5 years’ experience in the Operational Security Management structure.Working knowledge of the Firearm Act and Firearm competency.Staff management experience is required.Computer literacy with expert knowledge of the complete Microsoft package.No criminal record or any pending cases.Sound planning, administration, interpersonal communication and client liaison skills are required.Strong leadership and organisational skills, as well as good interpersonal and communication skills, are essential.Knowledge of ISO 9001:2008 Quality Management and its requirements.Key Performance Areas: (not totally inclusive):Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services renderedManaging allocated areas to ensure that contractual requirements are met as stipulated by the clientEnsuring that all Security Officers on the site meet the contractual requirements as stipulated by the ClientConstantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of servicesGeneral management and supervision of security staff to ensure that required performance is met at all timesDealing with all required administration mattersLiaising daily with management on various operational issuesLiaising daily with Regional Management on various Operational mattersEnsuring that all HR related queries are dealt with promptlyFormulate disciplinary actionsEnsuring the timeous submission of employment forms to the Regional Office.Submitting relevant weekly / monthly incident and general reports to ManagementInvestigating incidents and reporting on suchMust have sound knowledge of the ISO 9001:2008 Management System.Other personality attributes:AssertivenessInitiativeStrong leadership abilityPresentableCore Competencies: Analytical, Critical Thinking & Planning skillsLeadership & Self DevelopmentGoal Setting & Organisational skillsDriving & Managing changeDriven for resultsInterpersonal skillsCommunication direction & skillsDevelopment of othersCustomer focusTeamworkWe reserve the right not to make an appointment to any advertised position.Whilst preference is given to existing employees at all times and the choice made purely on merit, Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported in the FSG team. Fidelity Services Group (Pty) Ltd supports the global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate.Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
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