Fidelity Services Group
Job Details
Minimum experience
Mid-Senior
Company primary industry
Security and Investigations
Job functional area
Operations
Job Description
Overall Purpose of the Job: The incumbent will be responsible to provide a professional cleaning service within the selected geographic area. He/she will ensure client satisfaction, business retention and business profitability whilst upholding the company policies and procedures. Minimum RequirementsMinimum five (5) years management experience in industrial & commercial industry or similar service industry is essentialMatric and tertiary qualification preferredExperience with working on gardens preferredExposure to selling of a service will be advantageousExposure to Industrial Relations on a shop floor level will be advantageousPreferably from a sales/operations backgroundComputer literate (MS Office, must have good excel skills)Valid driver’s licenseAbility to work flexible hours as requiredJob SpecificationEnsure that attendance registers are marked daily at the beginning of the shift, ensuring labour allocation is correct and any changes on the attendance sheet initiatedEnsure adequate control over all equipment in accordance with fixed asset policies and proceduresEnsure that store orders are authorized by the Regional Manager and submitted timeously to the Stores DepartmentResponsible for maintaining discipline by using the Company’s disciplinary code and procedures, as well as attending to grievancesPromptly attend to daily messages and complaintsEnsure that staff is informed of changes that affect them with regard to Company policiesPrepare contingency plans for strikes and stay-awaysAppraise employees by way of verbal direction and performance appraisals for supervisory level and aboveAdhere to Company policy and procedure (retrenchment, promotion, etc.)Carry out regular inspections at all sitesAttend certain regular meetings with clients. Where these meetings need to be minuted, this to be done and copies of the minutes distributed. All problems to receive prompt action. Call rosters to be submitted to management.Responsible for all engagements, pay rate changes, dismissals, authorized by the Regional Manager, and ensuring that the necessary documents are completed.Promote the Company’s full range of non-recurring business (specials).Attend monthly Area Manager’s meetings with the Regional Managers to discuss Monthly wage queries, leave, costing, etc. as and when required.Responsible for holding monthly meetings with Supervisory staff, including submission of the agenda and meeting minutesResponsible for compliance with all the regulations of the Occupational Health and Safety Act or any other regulation or Act that might refer to the matter of safetyInvestigate debtor’s queries with clients and collect cheques from clients when instructed to do so by Regional Managers or the Debtor’s DepartmentBehavioural Competencies:Good numeric and administrative skillsGood planning, leading and organisational skillsGood interpersonal skills & people management skillsProactive and takes initiativeMethodical
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