Rosebank College
Job Details
Division
Rosebank College Nelson Mandela Bay
Business Unit
Academic Teaching & Learning
Minimum experience
Associate
Company primary industry
Higher Education
Job functional area
Education
Job Description
Rosebank College, the Independent Institute of Education (The IIE) is one of the leading private higher education institutions in the country registered with the Department of Higher Education and Training. For over 70 years IIE Rosebank College has delivered quality tertiary education to students across South Africa. Situated in bustling cities, IIE Rosebank College embraces the same vibrant environment which allows over 20 000 students to connect with the heart of the institution. Our exceptional growth is creating a once in a life-time opportunities to suitable incumbents.Job Purpose:The role of the Academic Operations Coordinator is to coordinate, implement, provide support and generally oversee the events and initiatives to enhance and improve the overall student experience. To manage assigned programmes, Lecturers and Students through effective communication, liaison and service delivery. Duties and Responsibilities:Consult with students / parents daily to resolve or assist with queries or requests.Sustain relationships with external service providers.Escalate queries / requests within the campus communication protocol and ensure effective information sharing / referral.Prepare communication for notice boards and display in designated areas.Inform students / lecturers of all academic planner or timetable changes.Capture and update student notes on CAMS.Process application for credits and extension of studies.Implement academic programme updates.Attend and assist in departmental meetings.Assist and participate in student events on and off campus.Process academic queries / requests to ensure timeous feedback, i.e. intercampus transfers, academic credits, subject re-writes, special assignment requests, results, academic material and timetable matters, etc.Ensure course entrance requirements are met.Refers International Student Applications to designated person on campus.Print and distribute lecturer information / material.Review Assessment Timetable in conjunction with Academic Operations Officers.Collates and verifies orders for education material (students and lecturers).Manages the administration of student files.Administers external institute programmes.Manages deadlines for completion of data / spreadsheets for reports.Documents academic query / request processes and outcomes.Compiles graduation lists in conjunction with Academic Operations Officers.Assist campus management and National with graduation.Identifies resources required to run programmes and ensures these are sourced timeously.Reviews assessment timetables in conjunction with Academic Services Officer.Captures timetables, Lecturer and Program Managers (PM) information on ALIAS/ SAM and CAMS.Assist with student and lecturer’s orientation.Assists the manager in setting up the student / lecturer timetables.Assist with student letters for, but not limited to; renewal of Visa / study permits, plagiarism, phase out / pre-requisites and proof of registration.Assist students with extension of studies, internal and external credits, reweights, special and discounted exams, remark of exams/ tests and mishap exams.Assist with student with, but not limited to; registration, open days, collection of assignments and filing, assisting with replacement tests and supplementary exams.Assist the team during all Internal and external audits.Report deviations via academic query to the management.Give input on the annual policy review process.Minimum Requirements: MatricAdvanced Diploma / Bachelor’s Degree (NQF level 6) in Business / Marketing / Public Relations / Communication fieldA minimum of 1-2 years customer service or sales experienceExperience in an academic setting will be advantageous.Driver’s license Key CompetenciesSales abilityTarget driven.Ability to manage time effectively.Customer service orientated.Deadline orientated and can work well under pressure.Be able to work in a team environment. Effective communication skills Working Hours: Classes are scheduled from 08h00am until 17h00pm, Monday to Friday.Salary:Market related.Enquiries: For enquiries, please feel free to contact the Nelson Mandela Bay Campus on 041 101 1985 Rosebank College is an equal opportunities employer however preference will be given to EE and South African candidates.
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