Safair, a leading professional aviation company in Africa, is offering a job vacancy for a Customer Service Agent in 2024. Established in 1965, Safair delivers a range of expert airlift services. As a key player in the aviation industry, the firm utilises the powerful Lockheed Hercules C130 aircraft to handle large and awkward freight, transporting items as varied as small fire engines to unexpected locations, including short dirt runways in remote African locales.
Historically, Safair’s business has expanded to include leasing and freight transport. In these capacities, the majority of operations involve scheduled flights on Boeing aircraft for other airlines. Those who have been regular travellers within South Africa since the 1980s are likely to have flown on a Safair aircraft at some point – we are the national airline of South Africa and have serviced other airlines including Air Namibia, South African Airways, and Ryanair.
About The Job Vacancy
FlySafair invites suitable candidates to apply for the position of Customer Service Agent. The successful applicant will work under the direct supervision of the Airport Manager at their Cape Town International Airport. Key duties of the role include:
- Assisting passengers with ticket purchases, reservations, and flight changes, including explaining relevant rules, terms and conditions, regulations, and procedures.
- Assuming responsibility for any flight delays or cancellations.
- Handling and safeguarding sensitive information.
This opportunity is available in Western Cape, CPT – CBD (Ref. No. JHB000830).
Eligibility Criteria
Candidates interested in the FlySafair Customer Service Agent vacancy should meet the following criteria:
Basic Requirements
Applicants should possess a Grade 12 qualification and prior experience in an airport environment and ticket sales. Strong written and verbal English skills are necessary, along with correct phone etiquette and proficient use of Microsoft Office Suite (Word, Outlook, Excel). Candidates must have no prior criminal or credit records and should be willing to work flexible shifts, including weekends and public holidays. Reliable personal transportation is advantageous.
Working Competencies
Candidates should be punctual, able to deliver high-quality customer service, patient and assertive with conflict mediation skills, and reliable and professional in interactions involving sensitive information. Other desirable skills include impeccable time management, the ability to perform under stress, and a commitment to customer satisfaction. Preference will be given to candidates from under-represented groups.
If you meet the criteria, apply online for the FlySafair Job Vacancy as Customer Service Agent 2024 at:
Western Cape, CPT – CBD (Closing date: 30 November 2023).
Application Procedure
Candidates are advised to apply at their earliest convenience using Google Chrome for convenience. Candidates should provide truthful responses to the application website’s queries in the available fields. Furthermore, a recent version of the candidate’s CV must be uploaded to the online platform. Be sure to include all necessary and relevant information in the CV such as achievements, abilities, and credentials, then double-check it for accuracy.
Not receiving feedback from the selection committee two weeks after the closing date means the application was not successful. FlySafair reserves the right not to make any appointments during the recruitment process.
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