Spread the news! The Department of Employment and Labour has an exciting announcement: job openings for Call Centre Agents! This organization encourages talented, driven individuals to take advantage of this exciting opportunity to apply for one of the three available positions. The application window closes on October 2, 2023, at 16:00.
Department of Employment and Labour Call Centre Agent Job Vacancies
The Department of Employment and Labour is accepting applications for the role of Call Centre Agents under the reference number HR 4/4/3/1CCA/UIF. The job opening is based at the Unemployment Insurance Fund, Pretoria, with an attractive annual salary of R202 233.
Job Requirements
| Education | Senior Certificate or Grade 12 equivalent |
| Experience | 0-6 months |
| Knowledge | Batho Pele Principles, Telephone Etiquette, Call Centre Operating System |
| Skills | Computer Literacy, Interpersonal Skills, Communication, Listening, Customer Focus |
Duties and Responsibilities
Successful candidates will be responsible for managing both incoming and outgoing calls, ensuring the employer’s database is maintained effectively, handling electronic inquiries, and evaluating the quality of the calls received. Furthermore, the role includes providing necessary advice about Standard Operational Measures.
How to Apply
For queries, reach out to Ms ZW Chauke at (012) 337 1886. Applications, quoting the relevant reference number, should be sent to Chief Director: Corporate Services, P O Box 1851, Pretoria, 0001. Alternatively, you can hand deliver your application at the corner of Lilian Ngoyi and Pretorius Street, ABSA Towers Building, Pretoria.
Ensure to submit applications on the official Z83 application form. Kindly note that preference will be given to applications received by the Sub-directorate: Human Resources Management, UIF.
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This is an exciting opportunity to become part of a rewarding and challenging work environment. We strongly encourage interested applicants to apply. Rena-
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