Core Group
Job Details
Division
iStore – Stores
Business Unit
iStore
Minimum experience
Internship
Company primary industry
Retail
Job functional area
Information Technology
Job Description
Do you have a passion for technology and innovation? Are you looking for an exciting opportunity to kickstart your career or gain valuable internship experience? Look no further than the iStore! We’re seeking dynamic and talented technical support interns to join our in-store tech team.At the iStore, we’re committed to creating a fun and exciting work environment where you’ll have the opportunity to grow and develop your skills. We offer competitive compensation, training and development programs, and the chance to work with some of the most talented and passionate people in the industry.As a Technical Intern, you’ll be an integral part of our store’s technical team, working alongside experienced technicians to troubleshoot and resolve customer issues, install and troubleshoot software, and provide support to our customers. You’ll get hands-on experience with the latest Apple products and technologies, including Mac, iPhone, iPad, Apple Watch, and more.Our ideal candidate is self-motivated, detail-oriented, and eager to learn. You should have a strong passion for technology and a desire to help customers get the most out of their Apple products. Minimum Requirements:Completed MatricCompleted A+ N+ QualificationBasic knowledge of computer hardware and softwareFamiliarity with common operating systems (e.g., Windows, macOS, Linux)Basic understanding of networking concepts and protocolsAbility to troubleshoot and solve technical problemsExcellent communication and interpersonal skillsAbility to work well in a team environmentStrong customer service orientationFamiliarity with support ticketing systemsResponsibilities:Provide technical support to customers in-store and over the phoneTroubleshoot and resolve issues with softwareInstall and configure new hardware and software for customersProvide support to customers on how to use their Apple productsMaintain accurate records of customer interactions and repairsWork closely with other members of the technical team to ensure the smooth operation of the store Key Competencies:Learning Agility: Ability to learn quickly and adapt to new technologies and processesAnalytical Thinking: Ability to analyze and break down complex technical problems into manageable partsInitiative: Ability to take ownership of problems and follow through to resolutionAttention to Detail: Ability to pay attention to details and ensure the accuracy of workTime Management: Ability to manage time effectively and prioritize tasks based on urgency and importanceProfessionalism: Ability to maintain a high level of professionalism and work ethic in a fast-paced and challenging environment Don’t miss out on this amazing opportunity to join our team and help us deliver the best customer experience possible. Apply today and let’s make a difference together!
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