How to claim UIF benefits (Guide)

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If you find yourself unemployed, claiming UIF (Unemployment Insurance Fund) benefits can provide you with partial short-term relief, helping you cover a portion of your monthly expenses until you can get back on your feet. In this comprehensive guide, we will walk you through the step-by-step process of claiming UIF benefits, whether you choose to apply online or in-person.

How to Apply for uFiling

 

To apply for UIF benefits online, you need to register on the uFiling platform. Follow the steps below to get started:

  1. Visit the uFiling registration page and read and agree to the terms and conditions.
  2. Complete the registration process by providing the following information:
    • Your valid 13-digit South African ID number
    • Your email address (where all correspondence will be sent)
    • Your cell phone number (mandatory)

Once you have registered, you can log in to your employee account on the uFiling platform.

How to Claim Benefits from the UIF

 

When claiming UIF benefits, you have the option to apply either in-person or online. Let’s explore both methods:

In-person Application

If you prefer to apply in-person, follow these steps:

  1. Step 1: Visit an employment office of the Department of Labour and complete the appropriate claim form. Make sure to bring the following documents, depending on the type of benefit you are claiming:
    • Identity document
    • Proof of income
    • Banking details
    • Certificate of service
    • Medical certificates
    • Adoption order
    • Birth certificate(s)
    • Marriage certificate
    • Death certificate

    Note: Do not leave the original documents with the Unemployment Insurance Fund; only provide copies.

  2. Step 2: Submit the completed claim form within the prescribed time period:
    • Within 12 months of becoming unemployed (unemployment benefits)
    • Within 6 months of becoming ill (reduced time benefits)
    • At any time within 12 months of giving birth to a child (maternity benefits)
    • Within 12 months of a court order for adoption being granted (adoption benefits)
    • Within 18 months of the employee’s death
  3. Step 3: Provide any additional information requested by the claims officer to support your claim.
  4. Step 4: Follow up on the investigation of your claim and find out if it was approved. The claims officer will inform you of the benefit you are entitled to, the amount to be paid, and any conditions for payment.
  5. Step 5: Collect your benefit payment at the employment office where you submitted the claim or as indicated on the claim form.

Online Application

 

To apply for UIF benefits online, follow these steps:

  1. Visit the uFiling website and access the secure online service.
  2. Complete and submit your UIF declaration and monthly contributions electronically through the uFiling platform.

Why Is My UIF Claim Taking So Long?

If you have concerns about the duration of your UIF claim process, follow these steps:

  1. Call the Labour Centre where you submitted your claim or contact the UIF Call Centre at 0800 843 843.
  2. Have your ID number ready for reference.

Will I Stop Receiving My UIF If I Get a New Job?

 

As soon as you secure a new job and your new employer fills in a UI-19 form, you will no longer be eligible to receive UIF benefits.

What Can I Do If My UIF Application Was Rejected?

If your UIF application was rejected, you have the option to appeal the decision. Follow these steps:

  1. Fill out the UI-12 form, available at your nearest Labour Centre.
  2. Include any supporting documents or proof to reinforce your reason for appeal.
  3. Submit the form and documents to your nearest Labour Centre.

Contact

For further queries or assistance, you can contact SASSA (South African Social Security Agency) and The Department of Employment and Labour (DEL).

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