Specialist: Planning and Optimisation
Location: Kimberley, Northern Cape
Application Deadline: 24 September 2025
About Vodacom
Certified as South Africa’s #1 Top Employer for 2025, Vodacom prioritizes people-first solutions in telecommunications.
Role Purpose
Analyze network performance and implement optimization strategies for Vodacom’s telecommunications infrastructure.
Key Responsibilities
- Conduct site planning and network optimization
- Monitor network statistics using advanced tools
- Analyze capacity requirements for network elements
- Troubleshoot network failures from drive testing
- Implement cluster optimization strategies
Requirements
- 3-year National Diploma/Degree in Electrical/Electronic Engineering
- 3+ years GSM experience (including 2 years UMTS)
- Proficiency in Netstats, Actix, and network components
- Current vendor UTRAN equipment knowledge
Benefits
- Competitive benefit packages
- Retirement funds & medical aid
- Staff discounts & tech benefits
Specialist Application Support
Location: Century City, Western Cape
Application Deadline: 03 October 2025
Role Purpose
Ensure optimal performance of enterprise IT systems and applications through technical support and system optimization.
Key Responsibilities
- Troubleshoot application/system issues
- Develop operational integrity controls
- Coordinate system upgrades and changes
- Implement monitoring solutions (Prometheus/Grafana)
Requirements
- IT Diploma/Degree + ITIL Certification
- 3-5 years IT operations experience
- Cloud platform expertise (AWS/OpenShift)
- AI/GenAI knowledge beneficial
Entry Level Customer Resolution Agent
Location: Cape Town
Application Deadline: 13 September 2025
Role Purpose
Deliver exceptional customer service through multiple channels (voice, chat, email) for Infinity Services partners.
Key Responsibilities
- Manage customer queries across digital platforms
- Maintain CRM records
- Provide product/service information
- Implement first-call resolution strategies
Requirements
- Matric certificate required
- Computer proficiency essential
- Strong communication skills
- Telecom experience beneficial
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