Virgin Active South Africa Vacancies (9 Posts)

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To apply for any of these positions, click on the application link at the end of each job description. All positions are open until filled. We wish you the best with your applications.

Sales Consultant – Menlyn Maine

Job Description

Your Purpose:

The main goal of this role is to inspire people to live active and healthy lives. You will help achieve the club’s monthly sales targets by promoting and marketing Virgin Active as the top choice in the fitness industry.

Your Duties and Responsibilities:

  • Plan your daily and monthly activities ahead of time. Focus on generating new leads, booking appointments, and presenting to customers to make sales and exceed your sales targets.
  • Record all your activities using the tools and systems provided by Virgin Active. Follow the set timelines and procedures.
  • Follow the Virgin Active sales processes and systems at all times.
  • Keep up-to-date knowledge of Virgin Active products and how they compare to competitors.
  • Grow the customer base and build loyalty with existing customers. Make service calls to get sales referrals and develop networks and relationships.
  • Understand what prospective members want and need. Build rapport and match their interests with our products.
  • Close sales by handling objections, with support from the Sales Manager or Regional Sales Coach.
  • Report to the Sales Manager. Review and analyze your objectives and planned activities.
  • Look at sales data and statistics to plan better for the future. Aim to increase sales and improve our brand image.
  • Join sales meetings. Share best practices, ideas, and recommendations to generate new leads and boost sales.
  • Inform the local community about Virgin Active. Take part in unique marketing opportunities at your club, such as promotions, health days, corporate or community events, and in-club events. Act as a brand ambassador for Virgin Active.

Minimum Requirements:

We can’t live without:

  • Matric qualification is essential.
  • A relevant tertiary qualification in Sales and Marketing is preferred.
  • At least 2 years of experience in the sales industry.
  • Strong promotion and sales skills to sell Virgin Active products and services effectively.
  • A proven track record of sales performance.
  • Ability to plan daily activities to get the best results.
  • Skills to build and maintain rapport with key customers and spot new opportunities.
  • Good telephone communication and listening skills.
  • Excellent communication, interpersonal, and leadership skills are essential.
  • You must be confident, polite, and aware of general industry matters.
  • You must be customer-focused.
  • Ability to analyze the market and use data to enter the market effectively.
  • Financially savvy, with understanding of sales budgets. Proven experience in calculating sales ratios.
  • Understand and follow company systems and processes.
  • Excellent skills in building client relationships across all customer groups.

We’d like you to have:

  • Adaptability: Be able to adjust to a fast-paced, changing environment.
  • Be curious: Willing to succeed, learn, and grow.
  • Winning mentality: Go above and beyond to achieve success.
  • Motivated to achieve success.
  • Commitment to making a difference in people’s lives.
  • Growth mindset.
  • Ability to work independently.
  • Trustworthiness: Always do the right thing.
  • Drive to create special moments for our members.
  • Ability to make decisions and take ownership.
  • Action-oriented.

We’d love you to have:

  • Knowledge of wellness beyond just the health club.
  • Ability to make quick and bold decisions.
  • Ability to be agile.
  • Ability to collaborate.
  • High interpersonal skills (EQ).

Click here to apply

Application Deadline: Open until filled

Service Ambassador

Job Description

Your Purpose:

The Service Ambassador provides outstanding experiences for members in the club. This includes areas like the reception, exercise floor, studios, swimming facilities, and lounge areas. You will engage members with all club offerings, both in-person and online. This role helps keep members by building daily interactions and engagement.

Your Duties and Responsibilities:

Conducting Front of House Duties:

  • Control access to the facility.
  • Communicate and share information with staff, members, and prospective members.
  • Meet member needs and provide great experiences from entry to exit.
  • Follow operational standards and administration policies and procedures.

Engaging with Members:

  • Provide excellent customer service throughout the club to meet Net Promoter Score (NPS) and member sentiment targets.
  • Encourage digital engagement on our platforms as our online offerings grow.
    1. Show members personalized online or digital exercise options that fit their needs.
    2. Help retain members by:
      • Building strong member relationships.
      • Resolving complaints for each member or incident.
      • Involving members in fitness initiatives and events to boost retention.

Delivering the Member Floor Experience:

  • Promote safe exercise by:
    1. Ensuring members follow club rules and standards.
    2. Ensuring members follow safety protocols.
  • Keep the floor clean.

Participating in Ongoing Training & Self-Development:

Stay committed to continuous learning and growth.

Minimum Requirements:

We cannot live without:

  • Grade 12 Senior Certificate or NQF Level 4 equivalent.
  • Successful completion of Reception Academy.
  • Good understanding and knowledge of digital platforms.
  • Sound knowledge of Virgin Active exercise experiences.
  • Comprehensive understanding of the customer journey and desired customer experience.
  • Sound knowledge of club rules, operating standards, and safety protocols.
  • Minimum of 12 months experience in a face-to-face customer-facing role.
  • Proven ability to resolve member questions and queries.
  • Embody the business values.
  • People-centric approach.
  • Passionate about exercise.

We’d like you to have:

  • Adaptability: Adjust to a fast-paced, changing environment.
  • Be curious: Willing to succeed, learn, and grow.
  • Winning mentality: Go above and beyond for success.
  • Motivated to achieve success.
  • Commitment to making a difference in people’s lives.
  • Growth mindset.
  • Ability to work independently.
  • Trustworthiness: Always do the right thing.
  • Drive to create moments of magic for members.
  • Ability to make decisions and take ownership.
  • Action-oriented.
  • Administer First Aid (valid First Aid Level 1 certificate).
  • Excellent relationship-building skills.
  • Problem-solving skills.
  • Good communication skills.
  • Ability to resolve conflict.

We’d love you to have:

  • Wellness knowledge beyond the health club.
  • Ability to make quick and bold decisions.
  • Ability to be agile.
  • Ability to collaborate.
  • High interpersonal skills (EQ).

Click here to apply

Application Deadline: Open until filled

Exercise Experience Manager

Job Description

Your Purpose:

  • The Exercise Experience Manager builds dynamic and inclusive communities where members feel inspired and supported in reaching their wellness goals. You will guide members to find the right products, services, and fitness groups that fit them. Create fun, personalized experiences to keep members engaged. Embrace the bold, adventurous Virgin spirit to make wellness a social lifestyle.

Your Duties and Responsibilities:

  • Recruitment, Onboarding & Retention: Recruit talented Fitness and Group Exercise Instructors from inside and outside the club. Use the Online Hiring Assessment to build a strong team. Guide new hires through induction, covering conduct, operations like studio setup, sound systems, and salary processes.
  • Team Management & Development: Build and nurture a team that fits club needs and budget. Provide coaching, feedback, and growth opportunities. Promote Continuing Professional Development (CPD) to keep the team updated on wellness and fitness innovations.
  • Community Building & Instructor Support: Foster belonging among instructors through communication like one-on-one talks, newsletters, and meetings. Manage CPD points and development. Use the STOP, LOOK & LISTEN strategy to prepare classes and support instructors with setups and bookings.
  • Delivering Exceptional Group Exercise Experiences: Lead by teaching classes. Maintain cleanliness, organization, and functionality of studios, sound systems, and equipment. Oversee timetables on digital platforms and handle no-shows.
  • Group Exercise Focus: Manage timetables for engaging classes. Boost participation with events like FITFEST and DJ nights. Use data from reports to adjust classes, schedules, or instructor performance. Optimize offerings to meet member wants.
  • Member Social Wellness: Provide inductions to showcase club offerings. Promote group exercise, personal training, and events. Manage GEX Invitation system to increase participation, app engagement, and event buzz.
  • Operational Excellence: Ensure spaces are functional and inspiring. Uphold cleanliness, equipment standards, and Health & Safety. Create staffing schedules for energetic club floors.
  • Marketing & Community Building: Execute in-club marketing campaigns. Promote Group Exercise and Personal Training using tools and digital platforms to engage members.
  • Data Analysis & Performance Tracking: Monitor attendance and engagement. Use data to optimize offerings, boost app usage, and meet expectations.

Minimum Requirements:

We can’t live without:

  • Matric qualification.
  • A recognized Fitness Qualification.
  • At least 5 years’ experience in the Fitness Industry.
  • At least 3 years’ experience managing exercise experiences in a health club or similar.
  • At least 2-3 years’ experience managing people or teams.
  • Exceptional people leadership skills.
  • Experience teaching various Group Exercise classes.
  • Passionate about the wellness industry.
  • Strong team player and collaborator.
  • Exhibit Virgin Active brand values.

We’d like you to have:

  • Experience in a health club or wellness club.
  • Management experience.
  • Great communication skills.
  • Great relationship-building skills.
  • Adaptability to fast-paced environments.
  • Curiosity to learn and grow.
  • Winning mentality.
  • Motivation for success.
  • Commitment to positive impact.
  • Growth mindset.
  • Independent work ability.
  • Trustworthiness.
  • Drive for member magic.
  • Decision-making and ownership.
  • Action-oriented.

We’d love you to have:

  • Organizational and coordinating skills.
  • Excellent facilitation and presentation skills.
  • Wellness knowledge beyond the health club.
  • Quick and bold decision-making.
  • Agility.
  • Collaboration ability.
  • High interpersonal skills (EQ).

Click here to apply

Application Deadline: Open until filled

Club Experience Manager

Job Description

Your Purpose:

  • Change people’s lives for the better through wellness by delivering on our promise: to welcome and know our members. Be the host, own every interaction, and make experiences memorable.
  • Drive a social wellness club with a natural service focus and passion for wellness to make a positive difference daily.
  • As Club Experience Manager, you are dynamic and customer-focused. Lead experiences, execute strategies for member satisfaction, and guide a team in providing top service.

Your Duties and Responsibilities:

Member Experience Management:

  • Monitor and improve all member experiences to meet business standards.
  • Analyze feedback and create action plans to enhance experiences.
  • Handle feedback proactively to improve service. Manage complaints and resolutions quickly.
  • Manage access and use of facilities in all areas.

Support and Interaction with Members:

  • Handle escalated queries and complaints effectively and promptly, owning every interaction.
  • Facilitate communication for inquiries and concerns.
  • Collaborate with club and regional teams for effective resolutions.

Execution of Wellness Vision:

  • Implement wellness philosophy so all experiences reflect it.
  • Communicate wellness importance to staff and members, promoting a health culture.

Enhancement of Physical Spaces:

  • Oversee maintenance and presentation of spaces for welcoming wellness activities.
  • Work with facilities management on issues affecting experiences.

Social Wellness Program Implementation:

  • Run wellness programs, events, and initiatives to engage members and promote healthy lifestyles, driving retention.
  • Collaborate on facility issues.

Community Engagement:

  • Encourage member interactions to build community.
  • Find partnerships with local wellness organizations to enhance offerings.

Performance Monitoring:

  • Set performance standards for service delivery.
  • Track satisfaction and engagement metrics; use data for improvements.
  • Report on initiative success to leadership.

People Management:

  • Recruit, develop, and foster a culture of community and service with exceptional hosting skills.
  • Handle onboarding and retention.
  • Create an engaging environment by living our People Promise: Be Yourself, Go Together, Work Hard, Dream Big.

Minimum Requirements:

We can’t live without:

  • Matric/Grade 12 qualification.
  • Qualification in sports management, health and wellness, business administration, or related field is advantageous.
  • Minimum 2-4 years in management in health/fitness or customer-focused environment.
  • Proven experience in digital engagement platforms.
  • Proven experience managing member experiences, activations, and events.
  • Background in wellness programs, community engagement, or similar.
  • VASA Product Academy or Product Qualification.
  • Proactive solution orientation.
  • Train the Trainer VASA.

We’d like you to have:

  • Adaptability to fast-paced changes.
  • Curiosity to learn and grow.
  • Winning mentality.
  • Motivation for success.
  • Commitment to impact.
  • Growth mindset.
  • Independent work.
  • Trustworthiness.
  • Drive for member magic.
  • Decision-making and ownership.
  • Action-oriented.

We’d love you to have:

  • Wellness knowledge beyond the club.
  • Quick, bold decisions.
  • Agility.
  • Collaboration.
  • High EQ.

Click here to apply

Application Deadline: Open until filled

Fitness Instructor – 22.5

Job Description

Your Purpose:

  • Inspire people to live active lives.
  • Promote world-class fitness products and increase member retention through new member inductions. Promote fitness initiatives, products, and services to members.

Your Duties and Responsibilities:

  • Always contribute to inspiring active lives by living our values: innovate, inspire, have fun, do the right thing.
  • Build relationships with members for retention.
  • Run fitness initiatives to boost retention.
  • Follow operational and administrative requirements.
  • Ensure member health and safety at all times.
  • Pursue ongoing training and self-development to stay current with industry changes.
  • Promote ancillary products and services to members.

Minimum Requirements:

We can’t live without:

  • Matric qualification.
  • Industry-recognized fitness qualification.
  • At least 6 months’ experience in fitness.
  • First Aid qualification with AED certification.
  • Ability to work shifts, including weekends and public holidays.
  • Experience in member service (customer service).
  • Be a people’s person who can assist and guide members.

We’d like you to have:

  • Adaptability.
  • Curiosity.
  • Winning mentality.
  • Motivation.
  • Commitment to impact.
  • Growth mindset.
  • Independent work.
  • Trustworthiness.
  • Drive for magic moments.
  • Decision-making.
  • Action-oriented.

We’d love you to have:

  • Wellness knowledge beyond the club.
  • Quick decisions.
  • Agility.
  • Collaboration.
  • High EQ.

Click here to apply

Application Deadline: Open until filled

Personal Trainer

Job Description

Virgin Active seeks certified and passionate Personal Trainers to build a successful fitness business in our world-class facilities. As a PT, you work independently, serving your clients while using the Virgin Active brand, environment, and support.

Key Responsibilities:

  • Deliver 1-on-1 or small group personal training sessions.
  • Attract and retain your own clients in the club.
  • Maintain a visible, professional presence on the training floor.
  • Conduct free intro sessions with new members.
  • Manage your business admin, bookings, and schedule.
  • Promote a safe, clean, and motivating environment.

Minimum Requirements:

  • Certified Personal Trainer (NQF Level 5 or higher).
  • Business acumen and self-management skills.
  • Friendly, professional demeanor.
  • Strong communication and motivational skills.

Opportunity Includes:

  • Discounted rental in months 1 and 2 for first-time tenants.
  • Ongoing training and access to PT Business School.
  • Exclusive uniform/gear.
  • Access to national club network and premium facilities.

Click here to apply

Application Deadline: Open until filled

Sport Massage Therapist

Job Description

We seek qualified Sports Massage Therapists to provide recovery and performance treatments to members. You work independently, managing your schedule and clients while aligning with our wellness brand and standards.

Key Responsibilities:

  • Deliver sports, deep tissue, and recovery massages.
  • Support athletic recovery, injury prevention, and well-being.
  • Manage bookings, payments, and client follow-ups.
  • Maintain hygiene and professionalism in treatment areas.
  • Engage in training and follow safety, ethical, and health protocols.

Minimum Requirements:

  • Accredited Sports Massage Therapy qualification (min. 120+ hour course – preferably REPSA).
  • Registered with a recognized South African association (e.g., AHPSA, COMENSA, or SMA).
  • Valid First Aid Level 1 with CPR.
  • Public Liability and Professional Indemnity Insurance.

Bonus if you have:

  • Experience with athletes or in fitness settings.
  • Additional certifications (e.g., myofascial release, cupping, lymphatic drainage).

Opportunity Includes:

  • In-club treatment space and member referrals.
  • Collaboration with PTs and wellness pros.
  • Participation in recovery activations and events.

Click here to apply

Application Deadline: Open until filled

Biokineticist

Job Description

We seek registered Biokineticists to work independently in our wellness suites. Build your client base using Virgin Active members and collaborate with PTs and instructors.

Key Responsibilities:

  • Provide assessments, rehab, and performance programs.
  • Collaborate with club teams for member support.
  • Manage bookings, payments, and compliance.
  • Keep treatment space clean and professional.

Minimum Requirements:

  • Registered Biokineticist (HPCSA).
  • Current indemnity insurance.
  • Strong interpersonal skills.
  • Professional business setup.

Bonus if you have:

  • Sports team or special population experience.
  • Ability to offer screenings or educational sessions.

Click here to apply

Application Deadline: Open until filled

Fitness Instructor

Job Description

Your Purpose:

  • Inspire people to live active lives.
  • Promote world-class fitness products and increase retention through inductions. Promote initiatives, products, and services.

Your Duties and Responsibilities:

  • Contribute to active lives by living values: innovate, inspire, fun, right thing.
  • Build member relationships for retention.
  • Conduct fitness initiatives.
  • Adhere to operations and admin.
  • Ensure safety.
  • Ongoing training.
  • Promote products.

Minimum Requirements:

We can’t live without:

  • Matric.
  • Fitness qualification.
  • 6 months’ experience.
  • First Aid with AED.
  • Shift work including weekends/holidays.
  • Customer service experience.
  • People’s person.

We’d like you to have:

  • Adaptability.
  • Curiosity.
  • Winning mentality.
  • Motivation.
  • Commitment.
  • Growth.
  • Independence.
  • Trust.
  • Magic moments.
  • Decisions.
  • Action.

We’d love you to have:

  • Wellness knowledge.
  • Quick decisions.
  • Agility.
  • Collaboration.
  • EQ.

Click here to apply

Application Deadline: Open until filled

We wish you all the best with your applications.

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