Senior Fare Controller: Fare Collection
Job Details
- Reference Number: IRPTN: TRFL19583
- Location: City of Ekurhuleni
- Salary: R 408,326.00 to R 530,470.00 (Total cost to company)
- Contract Type: Fixed Term Contract
- Application Deadline: Open until filled
About the Role
We are seeking a highly motivated and experienced Senior Fare Controller to join our Fare Collection team in the City of Ekurhuleni. This is an excellent opportunity to play a critical role in monitoring and managing our automated fare collection system, ensuring revenue protection, and delivering quality service to passengers.
Minimum Requirements
To be considered for this position, candidates must meet the following minimum requirements:
- Diploma in Financial Accounting, Administration, or Quality Control Management
- Minimum of 2 years’ experience in a similar environment
Note: Candidates may be requested to submit proof of the NQF level applicable to their qualifications.
Core Responsibilities
As a Senior Fare Controller, your key responsibilities will include:
- Continuously monitoring the online automated fare system, identifying red flag situations, and implementing appropriate interventions
- Identifying and investigating problems related to various operational components
- Compiling detailed reports for unprecedented situations not covered by automated report generation
- Implementing checks and balances to ensure effective monitoring of the automated fare system
- Continuously assessing own performance and seeking timely, clear feedback on contracted outputs
- Ensuring proper financial controls are maintained at all times
- Leading daily pre-shift briefings to communicate key information and conducting post-shift debriefs to gather feedback and reports
- Vigilantly identifying and preventing fare evasion, fraudulent card usage, and other revenue leakage tactics
- Assisting passengers with information regarding routes, schedules, fares, and smart card system usage
- Monitoring passenger flow during peak hours at stations and liaising with security personnel to ensure orderly boarding and alighting
Important Information
- If you do not receive feedback within six weeks of the closing date, please consider your application unsuccessful
- The City of Ekurhuleni subscribes to the principles of the Employment Equity Act and reserves the right to appoint, not appoint, or appoint laterally
How to Apply
Ready to take the next step in your career? Click the link below to submit your application:
We wish you all the best with your application!
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#Accounting #Administration #Gauteng #Management #Quality Control