To apply for these positions, please click on the application link at the end of each job description. We wish you all the best with your applications.
Senior Manager: Customer Solutions
Closing Date: 10 November 2025
Reference Number: SAA251030-2
Job Title: Senior Manager Customer Solutions
Division: CEO Office
Business Unit: Customer Solutions
Job Type: Permanent
Location – Country: South Africa
Location – Province: Gauteng
Location – Town / City: Kempton Park
Job Purpose:
The Senior Manager Customer Solutions will lead a holistic and integrated Customer Solutions Division. This role involves driving strategic customer experience initiatives and improving operational efficiency across the airline. The focus will be on developing, implementing, and continuously enhancing customer service policies, frameworks, and strategies that strengthen the airline’s customer value proposition.
A key part of this position is embedding customer centricity throughout the value chain. This ensures that every interaction reflects service excellence, which helps to boost customer satisfaction, loyalty, and retention. Responsibilities include improving service quality and overseeing the delivery of high-quality service across all touchpoints. These touchpoints cover call centres, digital platforms, policies, customer engagement, and customer service recovery.
Important Note for Applicants:
Please ensure that all mandatory fields in your online profile are completed accurately. Incomplete online profiles will be disqualified from the application process. Online profiles are used for screening and shortlisting purposes. A CV is only required for verification and record-keeping. Make sure your online profile includes correct and current information, as incomplete sections may lead to disqualification during screening and selection.
This rule applies to both internal and external applicants.
First Officer
Closing Date: Open until filled
Reference Number: SAA231220-1
Job Title: First Officer
Division: Operations
Business Unit: Flight Operations
Job Type: Permanent
Location – Country: South Africa
Location – Province: Gauteng
Location – Town / City: Kempton Park
Job Purpose:
South African Airways (SAA) invites you to join the SAA family as a First Officer.
As a First Officer, you will be responsible for taking all necessary measures to ensure the safety of the flight, whether on the ground or in flight. You will perform the duties of a pilot for South African Airways, serving as either a Second-in-Command Pilot (P2) or Cruise Relief Pilot (P3).
Principal Accountabilities:
Documentation Requirements:
- Matric results transcript
- Aviation training records
- A summary of all types of aircraft flown and the number of hours flown on each type
- Certified copies of the following: Matric Certificate; South African Identity Document or Passport; Academic transcripts; Last 3 pages of Pilot logbook; Pilot Logbook Summary; Pilot License; Class 1 Medical Certificate
- CV
Preference will be given to female pilot applicants in line with SAA’s Pilot Employment Equity Plan.
Candidates will undergo pre-employment assessments, including checks such as criminal records, credit, references, and authentication of qualifications. This also includes simulator/written tests and psychometric evaluations.
Qualifications and Experience:
- Matric Certificate / Grade 12 / N3 or relevant tertiary qualifications (SAQA accredited)
- Compulsory subjects: Mathematics or Statistics 101 and English (D symbol on higher grade or C symbol on standard grade), plus one of the following: Physical Science or Computer Science (D symbol on higher grade or C symbol on standard grade)
- Valid South African Airline Transport Pilot’s License, or a Commercial Pilot License with all ground subjects completed for the ATPL (previously known as a Frozen ATPL). A valid ATPL License must be obtained within 4 years from the date of employment with SAA, including a multi-engine instrument rating
- Valid Class 1 medical certificate
- A minimum of 1,500 flying hours, including 200 hours on multi-engine aircraft
- South African citizenship with a valid Passport
Knowledge and Skills:
- Expertise in applying safety standards and safe operating practices
- Detailed knowledge of national and international aviation regulations, such as those from CAA, ICAO, IATA, FAA, and EASA
- Firm understanding of international travel, customs, and practices
- Knowledge of all legal regulations for piloting and aviation in South Africa and internationally
- Strong business communication skills (verbal and written)
Attributes:
- Emotional intelligence
- Ability to inspire commitment
- Skilled in dealing with complex operational issues in a fast-paced environment
- Able to work under pressure, with organizational resilience and a focus on change management
- Attention to detail (meticulous)
- Proactive collaboration and ability to maintain working relationships across professional and operational boundaries
- Results-driven
- Ability to develop self and others
- Strong judgment and decision-making abilities
Additional Information:
SAA uses an internal employee referral program for all permanent vacancies advertised externally on the E-recruitment site. The standard advertisement and application process will still apply, along with the program. Terms and conditions as published on MySAA apply.
Application Process:
SAA uses an online recruitment tool. Applicants must complete an individual registration profile with essential personal and career details. Please note that you only need to complete the online registration once, and you can update your profile as needed afterward.
Important Note for Applicants:
Please ensure that all mandatory fields in your online profile are completed accurately. Incomplete online profiles will be disqualified from the application process. Online profiles are used for screening and shortlisting purposes. A CV is only required for verification and record-keeping. Make sure your online profile includes correct and current information, as incomplete sections may lead to disqualification during screening and selection.
This rule applies to both internal and external applicants.
System Support: Cebile Nkosi at [email protected]
We wish you all the best with your applications.