To apply for any of these positions, click on the application link at the end of each job description. All positions are open until filled. We wish you the best with your applications.
SERVICE MANAGER: MULTIFRANCHISE FOURWAYS (RENAULT & HONDA)
Job Description
Company: Multifranchise Fourways (Renault & Honda Fourways)
Location: Fourways
Employment Type: Full-time
We have an exciting opportunity for an experienced Service Manager at Multifranchise Fourways, which handles Renault and Honda brands in Fourways. This role is ideal for someone who can manage an organized and profitable service department. The focus will be on delivering high-quality service and ensuring customer satisfaction. You will mentor and lead all departmental staff, make sure repairs are done correctly and efficiently by qualified technicians, and maintain a high level of customer satisfaction in the service department.
Key Responsibilities:
- Ensure the department meets budget objectives by regularly checking operating controls.
- Operate the department efficiently.
- Handle accurate invoicing and job costing.
- Keep effective control of expenses to meet budget goals.
- Monitor the effective use of labor by keeping workshop productivity records.
- Collect all outstanding debts quickly.
- Control all materials purchased and ensure they are sold at a profit.
- Review all pricing policies, labor rates, fleet discounts, parts pricing, and other company and factory policies.
- Monitor workshop productive performance for the total team and individual technicians.
Specific Role Responsibilities:
The main tasks of a Service Manager include:
- Drive the achievement of productivity, efficiency, and customer service level goals and objectives.
- Manage a profitable workshop against the budget, including analyzing workshop performance data such as productivity of technical staff, labor rates, workshop efficiency, expense monitoring, and control.
- Manage escalated workshop (technical) problems, including:
- Escalating technical or product-related issues to original equipment manufacturers (OEMs).
- Providing continuous support and guidance to technical staff during problem-solving stages.
- Ensuring future corrective action plans are implemented to address technical problems.
- Ensure accurate workshop capacity planning based on productive and available staff.
- Control work in progress (WIP) on all vehicles in the workshop daily to keep it at an acceptable level, and manage end-to-end throughput while staying aware of the status of all vehicles.
- Achieve industry-leading standards of customer care, process efficiency, and cost control.
- Exceed all targets and labor sales objectives through efficient workshop operations management.
- Ensure efficient equipment and asset control, and handle administration processes.
- Maintain the highest level of customer satisfaction, service level achievement, and customer retention.
- Be responsible for the annual budget of the Service Department.
- Manage risk (both financial and non-financial) within the department.
- Ensure compliance with OEM and business policies and processes, as well as adherence to relevant workshop operating procedures and practices.
- Maintain good housekeeping within the department, including ensuring compliance with OEM’s corporate identity (CI) guidelines.
- Manage and improve environmental, health, and safety standards.
- Conduct departmental meetings and general aftersales meetings to ensure effective communication.
- Manage training for all service staff.
- Lead, manage, attract, retain, appraise, and develop staff.
Qualifications and Experience:
Minimum Qualifications and Experience:
- Minimum of Grade 12 qualification.
- Managerial experience in a Service Department is essential.
- Preference will be given to candidates with a Service Technician Qualification.
- Must have Honda, Mitsubishi, or Renault training experience.
- Must have a valid driver’s license.
- Must have a clear criminal record.
- Must have leadership and time management skills.
- At least 5 years of experience as a Service Manager.
Skills and Personal Attributes:
- Sound communication skills in English and the commonly spoken language in the area (both speaking and writing).
- Strong interpersonal skills; effective at working with people and building relationships.
- Technical and mechanical insight and experience.
- Business-oriented thinking and resource management; make decisions based on business implications and key performance indicators (KPIs), focusing on cost-benefit and sustainable resource use.
- Good financial knowledge.
- Systems-oriented approach.
- People management skills, including performance management, employee development, and motivation.
- Problem-solving and motor vehicle fault-finding skills.
- Ability to deliver results and meet customer expectations.
- Handle pressure well.
- A team player.
- Motivated to perform and achieve results; focus on solutions and measurable outcomes, strive for outstanding performance, and set challenging goals.
- Value diversity.
- Conflict resolution skills.
Personal Attributes:
- Committed.
- Takes initiative.
- Self-managed and resilient.
- Adaptable.
- Someone who values and builds relationships.
- Alignment with the brand; acts as an ambassador for the Renault brand and is passionate about the products.
Click here to apply
ADMINISTRATOR – SERVICE ADVISOR (NON-TECHNICAL) | BMW VEREENIGING
Job Description
Job Title: Administrator – Service Advisor (Non-Technical)
Location: Vereeniging
Company: BMW Vereeniging
Employment Type: Full-time
Application Deadline: Open until filled
We are looking for a detail-oriented and customer-focused person to join our team as an Administrator – Service Advisor. This role provides administrative support to the service department and helps customers by scheduling appointments, coordinating service requests, and delivering excellent customer service. The goal is to provide prompt and quality services to customers for vehicle repairs, acting as a link between technicians and customers to ensure cost-effective repairs and service for everyone involved.
Key Responsibilities:
- Answer incoming calls and emails from customers and provide prompt and efficient service.
- Schedule service appointments and keep accurate records of customer information.
- Coordinate service requests with technicians and ensure work is completed on time.
- Update customers on the status of their service requests.
- Assist with billing and invoicing processes.
- Handle customer complaints and resolve issues professionally and quickly.
- Maintain accurate and organized records of service transactions.
- Help with other administrative tasks as needed.
- Maintain excellent standards of departmental administration, such as service sheets, invoices, job cards, warranty claims, and authorizations.
- Ensure accurate customer information is recorded to uphold standards.
- Keep the customer database updated with contact details.
- Assist the dealership in achieving industry standards for processes.
Requirements:
- Matric Certificate or NQF Level 4.
- Previous experience in an administrative or customer service role is preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and prioritize tasks effectively.
- Proficient in Microsoft Office Suite.
- Attention to detail and strong organizational skills.
- Basic technical understanding is essential.
- Knowledge of an additional language would be an advantage.
- 2-3 years in the automotive service industry.
- Knowledge of OEM Group South Africa products.
- Understanding of internal procedures.
- Basic technical understanding and background.
- Basic mathematical knowledge (numeracy).
- Experience operating OEM systems.
- Ability to work well under pressure in a fast-paced environment.
Skills Required:
- Oral communication.
- Administration skills.
- Written communication.
- People and customer interaction skills.
- Diplomacy, resilience, and dealing with difficult situations.
- Problem resolution and decision-making.
- Team working.
- PC skills.
- Customer service skills.
If you are a proactive team player with excellent customer service skills and a passion for organization and efficiency, we encourage you to apply for this position. Join our team and help provide outstanding service to our customers.
Click here to apply
MANAGER: NEW VEHICLE SALES | FORD GERMISTON
Job Description
Location: Germiston
Company: Motus Ford Germiston
Employment Type: Full-time
Salary: Market Related
Application Deadline: Open until filled
We are seeking a highly experienced New Vehicle Sales Manager to join our team at Motus Ford Germiston. The ideal candidate will have a proven track record of success in automotive sales management.
Responsibilities:
- Oversee all aspects of the new vehicle sales department, including setting goals, training and mentoring staff, and implementing strategies to drive sales.
- Maximize profitability by effectively managing inventory, pricing, and incentives.
- Develop and maintain relationships with customers and manufacturer representatives to ensure customer satisfaction and loyalty.
- Stay up to date on market trends, competitor activity, and industry developments to inform sales strategies.
- Ensure compliance with company policies, procedures, and regulations.
- Monitor and analyze sales performance data to identify areas for improvement and implement corrective actions.
Requirements:
- Minimum of 5 years of experience in automotive sales management.
- Proven track record of achieving sales targets and driving revenue growth.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members.
- Strong leadership and motivational skills to inspire and support staff.
- In-depth knowledge of Ford products, features, and technology.
- Proficiency in sales and CRM software.
- Bachelor’s degree in Business, Marketing, or a related field is preferred.
If you have a passion for the automotive industry and a proven ability to lead a successful sales team, we want to hear from you! Apply today to join our dynamic and growing team.
Click here to apply
CLAIMS ADMINISTRATOR | EUROP CAR | GEORGE AIRPORT
Job Description
Position Overall Objective:
The purpose of this position is to ensure accurate investigation of claim-related queries, provide feedback to stakeholders, and process credit notes to support customer service and performance standards.
Minimum Experience:
- 2 years of car rental and/or claims administrator experience.
Minimum Qualification:
- NQF Level 4 (Matric or equivalent).
Preferred Qualification:
- NQF Level 5.
Minimum Requirements:
- Computer literate with intermediate-level comfort in Excel and Outlook.
- A valid, unendorsed driver’s license.
Job Outputs:
- Receive and resolve all claim-related queries and credit requests.
- Resolve complaints from internal and external sources, including social media, Hello Peter, and Twitter, to protect the brand reputation.
- Manage the Claims Query Inbox and ensure queries are investigated and resolved within 24–72 hours.
- Identify patterns and trends in customer-related queries and implement necessary corrective measures.
- Compile claim documentation, prepare credit requests, and refunds for clients.
- Process all credit notes on Impress (for claims, salvages, third parties).
Competencies:
- Excellent communication skills.
- Strong administrative skills.
- Negotiation skills.
- Ability to explain and communicate company procedures calmly and professionally.
- Scrupulous attention to detail to ensure claim queries are resolved correctly and on time.
- Able to work under pressure.
- Able to manage time effectively.
- Emotional control when dealing with customers, superiors, colleagues, and other stakeholders.
- Logic and sound judgment.
- Able to work independently and provide timely feedback to stakeholders.
Personal Attributes:
- Committed.
- Professional.
- Resilient.
- Must be a quick learner.
- A team player.
- Willing to put in extra time if required.
Click here to apply
SALES REPRESENTATIVE: VEHICLE
Job Description
Company: Auto Pedigree (part of Motus Corporation)
Employment Type: Full-time
Application Deadline: Open until filled
Job Description: Are you looking for a new career? If you are a young and dynamic individual who just finished matric and wants a new challenge, or someone with sales experience, Auto Pedigree could be the perfect company for you. We are seeking people with great sales skills, a passion for meeting sales goals, and the confidence to find potential clients and close deals. If this sounds exciting, apply now to join the top car dealership, Auto Pedigree. Be part of a dynamic and growing company that values your contributions.
Position Overview: The purpose of this role is to achieve sales targets and promote the Auto Pedigree brand.
Minimum Experience:
- 2 years of customer service and sales experience with a proven sales track record.
- Relevant industry experience is desirable.
Minimum Qualification:
- Grade 12.
Minimum Requirements:
- A Code 08 unendorsed driver’s license and own transport.
- Computer literate.
- Some understanding of compliance in the retail industry is an advantage.
- Knowledge of the area’s most spoken languages is an advantage.
- Understanding of Auto Pedigree’s products and services is desirable.
Important Note: The appointed person may be required to work weekends and shifts.
Job Outputs:
- Daily, weekly, and monthly management of sales.
- Understand vehicles by learning their characteristics, capabilities, and features.
- Develop the business to reach set sales targets for the month.
- Drive strategies to retain and grow the existing customer base.
- Assist with setting up the showroom and displays.
- Accompany customers on test drives, collecting licenses and documentation beforehand following best practices.
- Manage customer expectations to ensure effective service delivery.
- Total commitment to achieve sales targets and growth by creating opportunities using your own skills.
- Identify and explore new revenue streams.
- Ensure customer escalations are managed and feedback is provided.
- Negotiate terms of agreements and close sales.
Skills and Personal Attributes:
- Possess an entrepreneurial flair.
- Strong interpersonal skills: Excellent communication (telephonic and face-to-face), negotiation, and influencing skills.
- A strong understanding of industry and market trends and customer behavior.
- Self-motivated, with good priority-setting and time management.
- Ability to deal with diverse customers and meet their unique needs.
- Evidence of using own initiative and problem-solving abilities.
- Good time management skills, showing a sense of urgency and commitment.
- Neat and presentable.
- Great networking skills.
- Strong numerical skills.
Click here to apply
We wish you all the best with your applications.