Admin: Functional Application Support Vacancy 12 Months Contract



  • Full Time
  • Gauteng, Pretoria

State Information Technology Agency (SITA)



Job Details
Offered Salary
R 286 639 – R 429 959
Qualifications
Certificate
Industry
Development
Reference
REFERENCE NR : VAC01054
Centre
SITA Centurion
Enquiries
For queries/support contact [email protected]
Where to submit application
How to apply To apply please log onto the e-Government Portal: www.eservices.gov.za and follow the following process; 1. Register using your ID and personal information; 2. Use received one-time pin to complete the registration; 3. Log in using your username and password; 4. Click on “Employment & Labour; 5. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs; Or, if candidate has registered on eservices portal, access www.eservices.gov.za, then follow the below steps: 1. Click on “Employment & Labour; 2. Click on “Recruitment Citizen” 3. Login using your username and password 4. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs
Notes
REPORT TO : Consultant: Functional Application Support DIVISION : Application Development & Maintenance DEPT : IFASS: IJS Cluster Systems. CV`s sent to the above email addresses will not be considered Closing Date: 05 August 2022 Disclaimer SITA is an Employment Equity employer and this position will be filled based on Employment Equity Plan. Correspondence will be limited to short listed candidates only. Preference will be given to members of designated groups. ? If you do not hear from us within two months of the closing date, please regard your application as unsuccessful. ? Applications received after the closing date will not be considered. Please clearly indicate the reference number of the position you are applying for. ? It is the applicant`s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). ? Only candidates who meet the requirements should apply. ? SITA reserves a right not to make an appointment. ? Appointment is subject to getting a positive security clearance, the signing of a balance score card contract, verification of the applicant’s documents (Qualifications), and reference checking. ? Correspondence will be entered to with shortlisted candidates only. ? CV`s from Recruitment Agencies will not be considered. ? CV’s sent to incorrect email address will not be considered
Job Description
Purpose of the job The provision of second level support services relating to specific application systems according to service elements as specified in the applicable service level agreements under supervision. Key Responsibility Areas ? Troubleshoot calls logged on a call logging system on faults reported by clients, using the particular application to ensure the availability of the application. ? Do functional user acceptance/system testing under supervision against the test plan to ensure functionality of the application ? Provide advice or training to users about the application systems functionality with support and supervision to ensure optimal functionality of applications. ? Update relevant user procedure manuals/Online Help and/or equivalent documentation under supervision to ensure accurate information on the application is available to the user ? Provide Information Support to clients and supervisors. Qualifications and Experience Required Qualification: 1 – 2-year National Certificate in an Information Technology / NQF level 5 or accredited specialised courses. Experience: 2 – 3 years application support experience. Technical Competencies Description Knows the organisations policy framework, management structures and reporting procedures for all aspects of the programmes environment. Product and Solution Development Solution Testing Government strategies, intergovernmental relations ICT Business Environment and Landscape SDLC, Entity relationship diagrams Has some experience of working on projects and of communicating with users on technical issues. Demonstrates good oral and written communication skills. Has a thorough knowledge of business aspects of the application(s), and of technical aspects of the application system(s) and the hardware and software environment in which they run. Understanding of the business environment Knowledge and understanding of the application system environment Ability to resolve application problems quickly and cost effectively Ability to work under pressure. Technical Competencies: Application Maintenance and Support. Interpersonal/behavioural competencies: Active listening, Attention to Detail, and Analytical thinking

State Information Technology Agency Pretoria, Gauteng, 459 Tsitsa Street, Erasmuskloof, 0181 View on Map Apply Before : Aug 5, 2022 View(s) 0
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