X4 Specialist: Policy & Procedure – PDE (Modernisation) Jobs

Job Purpose

To provide expert advice and support in developing and improving policies and standard operating procedures at a national level. Ensure these align with international conventions, agreements, quality standards, and best practices. This enables effective implementation in Tax, Customs, and/or Excise operations.

Education and Experience

Minimum Qualification & Experience Required

• Bachelor’s Degree / Advanced Diploma (NQF 7) in law, economics, or taxation, plus 8-10 years’ experience in governance, policy analysis, or similar fields. Ideally, 3-4 years at an operational specialist level.

OR

• Senior Certificate (NQF 4), plus 15 years’ related experience in Tax, Customs and/or Excise, governance, policy analysis, or similar fields. Ideally, 3-4 years at an operational specialist level.

Job Outputs

Process

• Develop policies, procedures, standards, and guidelines for Tax, Customs, and/or Excise.
• Administer and interpret legislation, providing specialist advice in Tax, Customs, and/or Excise.
• Translate high-level policies related to Tax, Customs, and/or Excise, and communicate their impact to stakeholders.
• Research and apply best practices to optimize the operational environment, aligning with overall infrastructure strategy.
• Evaluate policy and procedure proposals in line with SARS goals, working with relevant role players.
• Apply judgment within policies and procedures to support business needs.
• Analyze and recommend improvements to specialist systems, procedures, and practices in Tax, Customs, and/or Excise.
• Advise on effective planning and development of resource plans for Tax, Customs, and/or Excise to optimize organizational resources.
• Develop a single practice area aligned with operational and procedural frameworks, ensuring tactical implementation.
• Use technical or professional expertise to identify and recommend solutions to practice problems.
• Integrate business information, analyze it, and produce reports to identify trends and support decision-making.
• Optimize goal achievement through tactical strategy implementation and process improvements across the internal value chain.
• Plan for continuous practice and system improvements to enhance tactical implementation and excellence.
• Identify interconnected problems, assess their impact, and develop best-fit solutions.
• Recommend and implement changes to optimize processes, systems, and procedures.
• Develop and implement research methodologies to monitor and report on activities.

Governance

• Develop or align governance and compliance policies for the practice area to manage risks and liabilities.

People

• Apply new knowledge and skills from learning opportunities in your role.
• Provide specialist support, advice, and thought leadership in Enforcement processes.

Finance

• Implement and monitor financial controls, cost management, and corporate governance.

Client

• Build and implement practices that promote service delivery excellence and encourage exceptional stakeholder service.
• Contribute to organizational knowledge management within the specialist practice community.
• Provide authoritative expertise and advice to internal and external stakeholders.

Behavioural Competencies

• Attention to Detail
• Accountability
• Analytical Thinking
• Commitment to Continuous Learning
• Conceptual Thinking
• Developing Others
• Integrity
• Trust
• Fairness and Transparency
• Problem Solving, Analysis, and Judgement
• Organisational Awareness

Technical Competencies

• Business Knowledge
• Data Collection and Analysis
• Policy Analysis
• Governance, Ethics, and Values
• Risk Compliance
• Functional Policies and Procedures
• Reporting
• Reporting Interpretation

Method of Application

Interested and qualified candidates should apply through the SARS careers portal.