Wellness Assistant – Clicks Lambton Jobs

Introduction

Provide excellent service to all customers by offering knowledgeable advice on healthcare, nutrition, and supplements. This helps increase sales and build customer loyalty.

Job Description

Job Objectives:

• Deliver great customer service by being visible in the store and proactive in meeting customer needs, using knowledge of health and supplements.
• Consult with customers and give suitable advice on healthcare, nutritional, and supplement products.
• Drive healthcare sales to meet targets by promoting a wide range of brands through cross-selling and upselling to boost profitability.
• Ensure stock availability in healthcare aisles by following stock management principles and procedures to support sales.
• Prevent wastage in your area by sticking to stock rotation principles.
• Avoid stock losses by following all risk management policies.
• Maintain high standards of hygiene and cleanliness in the store to create an inviting shopping environment.
• Implement product merchandising according to guidelines and procedures.
• Follow all store standard operating procedures.
• Ensure smooth service by focusing on your development, product knowledge, and sharing information with relief staff.

Knowledge

• Desirable: Basic knowledge of health, fitness, and supplements products.
• Essential: Basic understanding of retail store operations, including stock management, merchandising, and risk management.

Skills

• Essential: Good communication and interaction skills; customer and service orientation; selling skills; merchandising skills.
• Desirable: Basic computer literacy.

Competencies

Essential:

• Relating and Networking
• Persuading and Influencing
• Delivering Results and Meeting Customer Expectations

Desirable:

• Following Instructions and Procedures
• Presenting and Communicating Information
• Achieving Personal Work Goals and Objectives

Minimum Requirements

Experience:

Essential:

• At least 1 year of related experience.
• Selling skills; customer-related training.

Desirable:

• Experience working with sports nutrition and vitamin-related products.

Education:

• Essential: Matric (50% in English, 50% in Maths or 60% in Maths Literacy, and a pass in Physical Science or Life Science).
• Desirable: Sports, fitness, or nutrition qualification.