Wellness Assistant – Clicks Els Park Jobs

Introduction

Provide excellent service to all customers by offering knowledgeable advice on healthcare, nutrition, and supplements. This helps increase sales and build customer loyalty.

Job Description

Key Objectives:

• Deliver great customer service by being visible in the store and proactive in meeting customer needs, using knowledge of health and supplements.
• Consult with customers and give suitable advice on healthcare, nutritional, and supplement products.
• Boost healthcare sales to meet targets by promoting various brands through cross-selling and upselling to improve profitability.
• Ensure stock is always available in the healthcare aisles by following stock management rules and procedures to drive sales.
• Prevent waste in your area by following stock rotation guidelines.
• Avoid stock losses by sticking to all risk management policies.
• Maintain high standards of hygiene and cleanliness in the store to create a welcoming shopping environment.
• Follow merchandising guidelines and procedures to display products well.
• Stick to all store standard operating procedures.
• Support ongoing service by focusing on your own development, product knowledge, and sharing information with relief staff.

Knowledge Required:

• Desirable: Basic knowledge of health, fitness, and supplements.
• Essential: Basic understanding of retail operations like stock management, merchandising, and risk management.

Skills Required:

• Essential: Good communication and interaction skills.
• Customer and service focus.
• Selling skills.
• Merchandising skills.
• Desirable: Basic computer skills.

Competencies:

Essential:

• Relating and networking with others.
• Persuading and influencing people.
• Delivering results and meeting customer expectations.

Desirable:

• Following instructions and procedures.
• Presenting and communicating information.
• Achieving personal work goals and objectives.

Minimum Requirements

Experience:

Essential:

• At least 1 year of related experience.
• Selling skills and customer-related training.

Desirable:

• Experience with sports nutrition and vitamin products.

Education:

• Essential: Matric (50% in English, 50% in Maths or 60% in Maths Literacy, and a pass in Physical Science or Life Science).
• Desirable: Qualification in sports, fitness, or nutrition.