Wellness Assistant – Clicks Blueberry Square Jobs

Introduction

• Provide excellent service to all customers by offering knowledgeable advice on healthcare, nutrition, and supplements to boost sales and build loyalty.

Job Description

Job Objectives:

• Deliver outstanding customer service by being visible in the store and proactive in addressing customer needs, using knowledge of health and supplements.
• Consult with customers and recommend suitable healthcare, nutritional, and supplement products.
• Increase healthcare sales to meet targets by promoting various brands through cross-selling and upselling for better profitability.
• Maintain stock availability in healthcare aisles by following stock management rules to support sales.
• Avoid waste in your area by following stock rotation guidelines.
• Prevent stock losses by adhering to all risk management policies.
• Keep high standards of hygiene and cleanliness in the store to create a welcoming shopping environment.
• Follow merchandising guidelines to display products effectively.
• Comply with all store operating procedures.
• Ensure smooth service by focusing on your development, product knowledge, and sharing information with relief staff.

Knowledge:

• Desirable: Basic knowledge of health, fitness, and supplements.
• Essential: Basic understanding of retail operations, including stock management, merchandising, and risk management.

Skills:

• Essential: Strong communication and interaction skills.
• Customer and service focus.
• Selling skills.
• Merchandising skills.
• Desirable: Basic computer skills.

Competencies:

Essential:

• Relating and networking.
• Persuading and influencing.
• Delivering results and meeting customer expectations.

Desirable:

• Following instructions and procedures.
• Presenting and communicating information.
• Achieving personal work goals.

Minimum Requirements

Experience:

Essential:

• At least 1 year of related experience.
• Selling skills and customer-related training.

Desirable:

• Experience with sports nutrition and vitamin products.

Education:

• Essential: Matric (50% in English, 50% in Maths or 60% in Maths Literacy, and a pass in Physical Science or Life Science).
• Desirable: Qualification in sports, fitness, or nutrition.