Wellness Assistant – Clicks Bara Mall Jobs

Introduction

This role focuses on providing excellent service to customers. You will offer knowledgeable advice on healthcare, nutrition, and supplements to boost sales and build customer loyalty.

Job Description

Key Objectives:

• Deliver outstanding customer service by being visible in the store and proactive in meeting customer needs. Use your knowledge of health and supplements to assist effectively.
• Consult with customers and recommend suitable healthcare, nutritional, and supplement products.
• Increase healthcare sales to meet targets by promoting various brands through cross-selling and upselling to improve profitability.
• Ensure stock is always available in the healthcare aisles by following stock management guidelines to support sales.
• Avoid wastage by applying stock rotation principles in your area.
• Minimize stock losses by adhering to all risk management policies.
• Maintain high standards of hygiene and cleanliness in the store to create a welcoming shopping environment.
• Follow merchandising guidelines to display products attractively.
• Comply with all store standard operating procedures.
• Support team continuity by developing your skills, gaining product knowledge, and sharing information with relief staff.

Knowledge Required:

• Desirable: Basic knowledge of health, fitness, and supplements.
• Essential: Basic understanding of retail operations, including stock management, merchandising, and risk management.

Skills Required:

• Essential: Strong communication and interaction skills; customer service orientation; selling skills; merchandising skills.
• Desirable: Basic computer literacy.

Competencies:

Essential:

• Relating and networking with others.
• Persuading and influencing customers.
• Delivering results and meeting customer expectations.

Desirable:

• Following instructions and procedures.
• Presenting and communicating information clearly.
• Achieving personal work goals and objectives.

Minimum Requirements

Experience:

Essential:

• At least 1 year of related experience.
• Selling skills and customer-related training.

Desirable:

• Experience with sports nutrition and vitamin products.

Education:

• Essential: Matric (50% in English, 50% in Maths or 60% in Maths Literacy, and a pass in Physical Science or Life Science).
• Desirable: Qualification in sports, fitness, or nutrition.