Temporary Customer Service Agent

Company: FlySafair

Location: East London, Eastern Cape

Job Type: Temporary

Job Level: Junior

Duration: Short Term

Salary: Market Related

EE Position: No

Reference Number: PassengerServices_ELS_CSA01

Description

Assist passengers with ticket sales, bookings and flight changes. Explain rules, terms, conditions, regulations and procedures as needed. Help customers during flight disruptions or cancellations. Safeguard confidential information and address complaints professionally and promptly. Escalate issues to the supervisor on duty. Provide professional customer service at all times.

Requirements

• Grade 12 or equivalent (essential)
• Airport and ticket sales experience (essential)
• Willingness to work weekends, public holidays, flexible hours and shifts as required
• Good knowledge of computers and Microsoft Office (Word, Excel, Outlook)
• Excellent customer service skills
• Excellent written and verbal English, proper phone etiquette
• Conflict resolution skills

Personal Attributes

• Excellent written and verbal English, proper phone etiquette
• Punctual
• High degree of patience and assertiveness
• Trustworthy, professional and reliable, especially with confidential information
• Immaculate time‑keeping
• Ability to work well under pressure
• Good time‑management skills
• Customer‑focused and service‑oriented
• Conflict resolution skills

Application Guidelines

Email applications will not be accepted.

Preference will be given to members of under‑represented designated groups.

If no feedback is provided within two (2) weeks from the closing date, please consider your application unsuccessful.

FlySafair reserves the right not to proceed with this vacancy and to appoint selected candidates based on operational requirements.

Closing Date

23 February 2026

Apply

To apply for this job, please visit flysafair.mcidirecthire.com.