Technician – Managed Services




  • Full Time
  • Phoenix, Mauritius

Harel Mallac



Job Details

Division
Harel Mallac Technologies

Minimum experience
Associate

Company primary industry
Information Technology and Services

Job functional area
Information Technology

Job Description

Job responsibilities:Install, configure, and maintain hardware and software components, including desktops, laptops, servers, printers, and networking equipment.Troubleshoot hardware, software, and network issues, diagnosing and resolving technical problems in a timely manner.Provide technical support to end-users via phone, email, remote assistance, and in-person interactions, ensuring prompt and effective resolution of IT-related issues.Set up and configure new user accounts, email accounts, and access permissions, following company policies and security best practices.Perform routine maintenance tasks, such as system updates, patches, backups, and antivirus scans, to ensure the security and stability of IT systems.Document technical procedures, system configurations, and troubleshooting steps, maintaining accurate records to facilitate knowledge sharing and future reference.Assist in the planning and implementation of IT projects, such as system upgrades, migrations, and deployments, collaborating with cross-functional teams as needed.Stay informed about emerging technologies and best practices in IT support, participating in training and professional development activities to enhance technical skills and knowledge.Adhere to company policies, procedures, and security protocols, ensuring compliance with regulatory requirements and industry standards.Provide exceptional customer service and communication, building positive relationships with clients and colleagues and ensuring a high level of satisfaction with IT support services.Skill & Competencies required:Associated degree or technical certification in information technology, computer science, or a related field. Bachelor’s degree preferred.Proven experience in IT support roles, with a strong understanding of hardware, software, and networking principles.Proficiency in troubleshooting common IT issues, including hardware/software failures, network connectivity problems, and system performance issues.Hands-on experience with operating systems (Windows, macOS, Linux), productivity suites (Microsoft Office, Google Workspace), and remote support tools.Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users and collaborate effectively with team members.Excellent problem-solving and analytical skills, with a proactive and customer-focused approach to IT support.Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.Ability to work independently and prioritize tasks in a fast-paced environment, while also contributing to team goals and initiatives.Harel Mallac Technologies is an Equal Opportunity Employer. Please consult our Privacy Notice on www.harelmallac.com to know more about the way in which we use your personal data.

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