Technical Assistant L1 Jobs

Technical Assistant L1

Company Overview

Nexio specializes in helping clients modernize infrastructure, solve legacy challenges, and accelerate digital transformation success.

Position Summary

Department: Network Management Centre (Telecommunications)
Employment Type: Full-time
Location: Bellville, Western Cape
Shift Pattern: 24/7 rotational shifts

Key Responsibilities

• Monitor network alarm systems continuously
• Log and track incidents through trouble ticketing system
• Coordinate field service calls and resolution timelines
• Manage incident handovers to technical teams
• Ensure compliance with service level agreements (SLAs)
• Maintain accurate incident documentation
• Handle emergency response coordination

Requirements

Essential Qualifications:

• Grade 12/NQF Level 4 certification
• Basic computer literacy

Preferred Experience:

• Entry-level position – training provided
• Call center/help desk exposure beneficial
• Basic IT/telecom knowledge advantageous

Key Competencies

• Strong problem-solving abilities
• Effective communication skills
• Adaptability to rotating schedules
• Team collaboration mindset
• Stress management in fast-paced environment
• Time management proficiency

Work Conditions

• 24/7 shift rotation including nights/weekends
• Overtime requirements
• Multiple reporting lines

Application Details

Submission Deadline: 30 September 2025
Apply through company careers portal

Note: This position requires shift flexibility and emergency response availability. Comprehensive training provided for successful candidates.