Team Member: Taxpayer Compliance Jobs

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  • Full Time
  • Port Elizabeth, South Africa

The South African Revenue Service (SARS)

The South African Revenue Service (SARS) is the nation’s tax collecting authority. Established under the South African Revenue Service Act 34 of 1997 as an autonomous agency, we administer the South African tax system and customs service. Our main functions include collecting and administering all national taxes, duties, and levies.

Team Member: Taxpayer Compliance

  • Job Type: Full Time
  • Qualification: Matric
  • Experience: 2 years
  • Location: Eastern Cape
  • City: Port Elizabeth
  • Job Field: Finance / Accounting / Audit

Job Purpose

Maintain records of existing taxpayers, register new ones, code them, and deregister them on the SARS core system to improve taxpayer services.

Education and Experience

  • Senior Certificate (NQF 4) and 2 years’ experience in a similar environment.

Minimum Qualification and Experience Required

  • Senior Certificate (NQF 4) and 2 years’ experience in a similar environment.

Minimum Functional Requirements

Job Outputs

Process
  • Accurately identify potential risks and escalate issues as needed.
  • Resolve basic queries quickly, following procedures and guidelines, and escalate unresolved ones.
  • Keep up-to-date records of completed work.
  • Use systems accurately to process information efficiently and complete tasks effectively.
  • Communicate transactional outputs and queries in your area of work.
  • Identify problems, apply known solutions according to procedures, and escalate unresolved issues.
  • Plan and organize your work effectively to meet performance objectives.
  • Report on transactional progress within guidelines to support timely decision-making.
  • Meet contracted performance objectives according to procedures and service level agreements.
  • Embrace change initiatives and contribute positively to their success.
  • Ensure high-quality work with quick turnaround times, prioritize tasks, minimize errors, and continuously improve quality, service, and standards.
Governance
  • Ensure completed work follows relevant policies, procedures, governance, and legislative requirements; report any deviations or discrepancies.
  • Comply with identified governance and compliance standards and escalate problems for investigation and resolution.
People
  • Participate in a culture where information and ideas are shared freely among team members.
  • Be open to possible changes in work.
  • Drive your own performance and development to achieve and improve work outputs in line with response times, quality, and service standards.
  • Regularly assess your performance, seek timely feedback, and request training when needed.
Finance
  • Follow specified policies, standards, legislation, and procedures to avoid resource wastage, unauthorized, or wasteful expenditure; report violations.
Client
  • Understand and adhere to customer service delivery to meet or exceed expectations.
  • Contribute to a culture of service excellence that builds positive relationships and allows for feedback and exceptional service.

Behavioural Competencies

  • Fairness and Transparency
  • Accountability
  • Honesty and Integrity
  • Trust
  • Respect
  • Working with Others
  • Teamwork and Cooperation
  • Self Development
  • People Skills
  • Organizational Awareness

Technical Competencies

  • Functional Policies and Procedures
  • Tax Knowledge
  • Administration
  • Standard Operating Procedure Compliance
  • SARS Systems Products
  • Service Delivery
  • Administrative Support
  • Events, Meetings, or Task Coordination
  • Records and Archive Management
  • Plan and Conduct Meetings

Method of Application

Interested and qualified candidates should apply through the official SARS careers portal.

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