PPS
Alright, let’s tackle this job post rewrite. First, I need to understand the original content thoroughly. The job is for a Support Assistant in the Financial Services or Life Assurance industry, reporting to a Team Leader. The key responsibilities include handling various administrative tasks, ensuring accuracy, and meeting service level agreements.
I notice the original post is a bit repetitive and could benefit from clearer structure. The purpose and requirements are mentioned multiple times. I’ll consolidate that information to make it more concise.
The tone should be professional yet approachable, using simple English. I’ll break down the content into logical sections: Job Title, About the Role, Key Responsibilities, Requirements, and Why Join Us. This will make it easier to read and more engaging.
For the requirements section, I’ll list formal qualifications, experience, computer skills, and interpersonal skills in bullet points for clarity. The responsibilities will also be bulleted to highlight each duty clearly.
I need to ensure that the language is natural and free of jargon. Terms like “SLAs” should be spelled out initially (Service Level Agreements) for clarity. The focus should be on what the candidate will do and what’s expected, emphasizing qualities like attention to detail and client service orientation.
I’ll also add a closing statement to encourage applications, making the post more inviting. Maintaining proper HTML formatting as requested, using headings, paragraphs, and lists without any unnecessary tags.
Finally, I’ll review the rewritten post to ensure it’s neat, clean, and professionally presented while preserving all the essential information from the original description.
Support Assistant (Financial Services)
About the Role
We’re seeking a detail-oriented Support Assistant to join our financial services team. In this role, you’ll deliver accurate, consistent administrative support while maintaining strict quality standards and service level agreements.
Key Responsibilities
- Process and follow up on client queries (premiums, beneficiary changes, claims, etc.)
- Capture applications with 95% accuracy within 4 hours of receipt
- Monitor incomplete requests and service requirements
- Provide administrative support to Life Specialists and intermediaries
- Prepare quotations and benefit statements
- Help organize broker workshops and order office materials
- Maintain consistent service level standards
Requirements
Essential Qualifications:
- Grade 12/Matric certificate
- 2+ years experience in financial services/life assurance administration
Technical Skills:
- Proficient in MS Office (Excel, Outlook)
Personal Qualities:
- Strong attention to detail
- Client service orientation
- Consistent and reliable work ethic
- Ability to follow established procedures
- Target-driven mindset
Why Join Us?
This position offers the opportunity to develop as a technical expert in financial services administration. We value consistent, quality work and provide an environment where careful, conscientious professionals can thrive.
Apply today to become part of our dedicated team!
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