Specialist: Business Systems x2 (Production Support & Maintanance) Fixed Term Contract Jobs

Job Purpose

To provide expertise, advice, and support for business systems to develop operational plans and service delivery processes. This will help continuously improve service delivery.

Education and Experience

Minimum Qualification & Experience Required

• Relevant Bachelor’s Degree / Advanced Diploma (NQF 7) in Information Technology and 5-7 years’ experience in third-party data types, income tax support, systems analysis and software testing, policy and legislative environment. Of this, 2-3 years should be at functional specialist level.

OR

• Senior Certificate (NQF 4) and relevant IT Qualification(s) / Certification(s) in Information Technology (third-party data types, income tax support, systems analysis and software testing, policy and legislative environment), and 5-7 years’ experience in a similar environment, of which 2-3 years at functional specialist level.

ALTERNATIVE

• Senior Certificate (NQF 4) and 10 years’ experience in Information Technology (third-party data types, income tax support, systems analysis and software testing, policy and legislative environment), of which 2-3 years at functional specialist level.

Job Outputs

Process

• Gather information to review work progress for reporting, decision-making, and identifying improvement opportunities.
• Apply practical knowledge to methods, systems, and procedures to spot trends and risks.
• Communicate interpretations and judgments on work outputs and queries in your area of specialization.
• Apply policies, practices, standards, procedures, and legislation correctly in your work.
• Use your knowledge and experience to diagnose problems and solve them.
• Initiate and implement process changes, and provide guidelines for new requirements.
• Plan improvements and initiatives to support operational strategy and objectives.
• Execute specialist input through investigations and opportunities in product processes, including risks.
• Provide input for optimizing operations, processes, products, and risks.
• Build and maintain productive relationships with peers, SARS colleagues, and third parties to meet objectives.

Governance

• Implement governance, compliance, integrity, and ethics processes in your area.
• Ensure work follows policies, procedures, governance, and laws, and report any issues.

People

• Build productive relationships with peers and team members to achieve goals.
• Integrate and share new knowledge from learning opportunities in your role.

Finance

• Follow policies to ensure cost-effectiveness and reduce financial costs.

Client

• Contribute to a culture of service excellence and positive relationships.
• Provide specialist services, expertise, and advice to internal and external stakeholders.

Behavioural Competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Building Sustainability
• Commitment to Continuous Learning
• Conceptual Ability
• Customer Service
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Problem Solving and Analysis
• Respect
• Trust

Technical Competencies

• Business IT Systems
• Business Knowledge
• Computer Literacy
• Efficiency Improvement
• Functional Policies and Procedures
• IT Strategy and Planning
• Reporting
• Systems Thinking

Deadline: 30th January 2026