Specialist: Business Systems (Customs & Excise) Fixed Term Contract 1 Jobs

Job Purpose

To provide expertise, guidance, and support for business systems. This role involves developing operational plans and improving service delivery processes to enhance service quality consistently. The specialist will participate in various Customs and Excise modernization projects and contribute to Joint Application Design (JAD) sessions.

Minimum Qualification and Experience Required

Relevant Bachelor’s Degree / Advanced Diploma (NQF 7) in Business / Systems Analysis AND 5-7 years’ experience in an Information Technology environment with a Business / Systems Analysis or Consulting background, including 5 years as a Functional / Technical Business or Systems Analyst in the Customs and Excise environment.

OR

Senior Certificate (NQF 4) and relevant Business Analysis / Information Technology Qualification(s) / Certification(s), and 10 years’ experience in an Information Technology environment with a Business / Systems Analysis or Consulting background.

Job Outputs

Process

• Gather information to review work progress, contribute to reporting, decision-making, and identify improvement opportunities.
• Apply practical knowledge to methods, systems, and procedures to spot trends and risks.
• Communicate interpretations and judgments on work outputs and queries in your area of expertise.
• Follow policies, practices, standards, procedures, and legislation when delivering work.
• Use your knowledge and experience to diagnose and solve problems.
• Initiate and implement process changes, providing guidelines and support for new requirements.
• Plan improvements and initiatives to meet operational strategy and objectives.
• Provide input through investigations and opportunities in product processes, including risk assessment.
• Investigate opportunities for optimizing operations, processes, products, and risks.
• Build and maintain productive relationships with peers, SARS colleagues, and third parties to achieve objectives.

Governance

• Implement and contribute to governance, compliance, integrity, and ethics processes in your specialization.
• Ensure work follows policies, procedures, governance, and legislative requirements; report any deviations.

People

• Build and maintain productive relationships with peers and team members to meet objectives.
• Seek, integrate, and share new knowledge from learning opportunities in your role.

Finance

• Follow organizational policies to ensure cost-effectiveness and reduce financial costs.

Client

• Promote a culture of service excellence to build positive relationships and enable feedback.
• Provide expert services, advice, and support to internal and external stakeholders.

Behavioural Competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Building Sustainability
• Commitment to Continuous Learning
• Conceptual Ability
• Customer Service
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Problem Solving and Analysis
• Respect
• Trust

Technical Competencies

• Business IT Systems
• Business Knowledge
• Computer Literacy
• Efficiency Improvement
• Functional Policies and Procedures
• IT Strategy and Planning
• Reporting
• Systems Thinking

Deadline: 30th January 2026

Method of Application

Interested and qualified candidates should apply through the official SARS careers portal.