Shop Assistant / Cashiers – Louis Trichardt X2 Jobs

Introduction

This role focuses on delivering excellent customer service through efficient point-of-sale operations and in-store merchandising to create a positive experience for every customer.

Job Description

Key Objectives:

• Efficiently handle all point-of-sale activities in a timely manner.
• Accurately scan items and process payments, including clubcard rewards.
• Safely manage cash transactions at all times.
• Promote the Clicks clubcard and sign up new members to meet participation goals.
• Inform customers about promotions to boost sales and help them save money.
• Provide outstanding customer service as a brand representative, being approachable and professional.
• Perform merchandising and housekeeping tasks to meet store and visual standards.
• Support the company’s goal to be the top choice for health and beauty by upholding its values.
• Stay informed about products, promotions, and events to give accurate information to customers.

Knowledge Required:

• Basic math skills for calculations.
• Understanding of retail and fast-moving consumer goods (FMCG), including merchandising and promotions.
• Knowledge of stock management processes.
• Principles of excellent customer service.

Skills Required:

• Planning and organizing abilities.
• Problem-solving skills.
• Strong focus on customer needs.
• Effective communication skills.
• Basic computer literacy.
• Numeracy skills.

Competencies:

Essential:

• Building relationships and networking.
• Following instructions and procedures.
• Delivering results and meeting customer expectations.

Desirable:

• Working well with people.
• Persuading and influencing others.
• Planning and organizing tasks.
• Handling pressure and setbacks.

Minimum Requirements

Experience:

• Preferred: Experience in a customer-facing role in retail or FMCG store operations.

Education:

• Required: Grade 12 (Matric).
• Preferred: At least 50% in Maths and English at Grade 12 level.