Shop Assistant / Cashier X1- Clicks The Angelo Jobs

Introduction

To provide excellent service through efficient customer support, point-of-sale operations, and store merchandising that creates a positive experience for customers.

Job Description

Key Objectives:

• Efficiently handle all point-of-sale activities in a timely manner.
• Maintain accuracy when scanning items and processing payments, including clubcard rewards.
• Handle cash securely at all times.
• Promote the Clicks clubcard actively and sign up new members to meet targets.
• Inform customers about promotions to boost sales and help them feel good while saving money.
• Deliver outstanding customer service by acting as a brand representative, being approachable, and providing friendly, professional support.
• Perform merchandising and housekeeping tasks according to store and visual standards.
• Support the company’s goal to be the top choice for health and beauty retail by embracing and promoting company values.
• Stay informed about products, ranges, promotions, and events to give accurate information to customers.

Knowledge Required:

• Basic math skills
• Retail or FMCG background, including merchandising and promotions
• Understanding of stock management
• Knowledge of excellent customer service

Skills Required:

• Planning and organizing
• Problem-solving
• Strong focus on customers
• Good communication
• Computer skills
• Numeracy

Competencies:

Essential:

• Relating and networking
• Following instructions and procedures
• Delivering results and meeting customer expectations

Desirable:

• Working with people
• Persuading and influencing
• Planning and organizing
• Coping with pressures and setbacks

Minimum Requirements

Experience:

• Desirable: Experience in a customer-facing role in retail or FMCG store operations

Education:

• Essential: Grade 12
• Desirable: 50% in Maths and English at Grade 12 level