Shop Assistant Cashier X1 – Clicks Makhado Crossing Jobs

Introduction

This role focuses on delivering excellent service through efficient customer support, point-of-sale operations, and store merchandising to create a positive experience for customers.

Job Description

Key Objectives:

• Carry out all point-of-sale tasks quickly and accurately.
• Scan items correctly, process payments, and apply clubcard rewards with precision.
• Handle cash securely at all times.
• Promote the Clicks clubcard actively and sign up new members to meet targets.
• Inform customers about promotions to boost sales and help them save money.
• Provide outstanding customer service by representing the brand positively, staying approachable, and being friendly and professional.
• Perform merchandising and housekeeping tasks to meet store and visual standards.
• Support the company’s goal to be the top choice for health and beauty retail by upholding its values.
• Stay informed about products, promotions, and events to give accurate advice to customers.

Knowledge Required:

• Basic math skills.
• Understanding of retail and fast-moving consumer goods (FMCG), including merchandising and promotions.
• Knowledge of stock management processes.
• Skills in delivering excellent customer service.

Skills Required:

• Planning and organizing abilities.
• Problem-solving capabilities.
• Strong focus on customers.
• Clear communication skills.
• Basic computer skills.
• Good numeracy.

Competencies:

Essential:

• Building relationships and networking.
• Following instructions and procedures.
• Delivering results and meeting customer needs.

Desirable:

• Working well with people.
• Persuading and influencing others.
• Planning and organizing effectively.
• Handling pressure and setbacks.

Minimum Requirements

Experience:

• Preferred: Experience in a customer-facing role in retail or FMCG store operations.

Education:

• Required: Grade 12.
• Preferred: At least 50% in Maths and English at Grade 12 level.