Shop Assistant / Cashier – x1 Clicks I’Langa Mall Jobs

Introduction

• Are you passionate about providing excellent service and helping people feel good? Are you confident in engaging and communicating with customers? We have an exciting opportunity at a Clicks store for a Shop Assistant / Cashier who will report to the Store Manager. This is a great chance to start a career in retail.

Job Description

Job Purpose:

• To provide excellent service through efficient customer support, point-of-sale operations, and in-store merchandising that creates a positive experience for customers.

Job Objectives:

• Efficiently handle all point-of-sale operations in a timely manner.
• Maintain accuracy when scanning items and processing payments, including applying clubcard rewards.
• Handle cash securely at all times.
• Actively promote the Clicks clubcard and sign up new members to meet participation goals.
• Inform customers about promotions to boost sales and help them “feel good and pay less.”
• Deliver outstanding customer service by acting as a brand representative, being approachable, and offering friendly, professional support.
• Perform merchandising and housekeeping tasks to meet store and visual standards.
• Ensure consistent service by building your skills, learning about products, and sharing knowledge with team members.
• Support the company’s goal to be the top choice for health and beauty retail by embracing our values.
• Stay informed about products, ranges, promotions, and events to give customers accurate information.

Minimum Requirements

Qualifications and Experience:

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at Grade 12 level
• Desirable: Relevant Retail or Business Management qualification
• Desirable: Experience in a customer-facing role in retail or FMCG operations

Skills, Abilities, and Job-Related Knowledge:

• Basic maths calculations
• Retail or FMCG background, including knowledge of merchandising and promotions
• Understanding of stock management procedures
• Knowledge of customer service best practices
• Planning and organizing skills
• Problem-solving skills
• Strong customer focus
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies:

• Relating and networking
• Following instructions and procedures
• Delivering results and meeting customer expectations
• Working with people
• Persuading and influencing
• Planning and organizing
• Coping with pressures and setbacks