Shop Assistant / Cashier – Westown Hillcrest Jobs

Introduction

• To deliver service excellence through efficient customer service, point of sale activities, and merchandising in store that leads to a positive customer experience.

Job Description

Job Objectives:

• To efficiently handle all operational activities at the point of sale in a timely manner.
• To keep high levels of accuracy when scanning items and collecting payment, including clubcard rewards.
• To handle cash safely at all times.
• To promote the Clicks clubcard and sign up new members to meet participation targets.
• To inform customers about promotions to boost sales and help them feel good while paying less.
• To provide superior customer service by acting as a brand ambassador, being visible, and offering friendly, professional help.
• To carry out merchandising and housekeeping duties according to store and visual standards.
• To support the group’s vision to be the top choice for health and beauty by living the company values.
• To stay updated on products, ranges, promotions, and events to give customers accurate information.

Knowledge:

• Basic math calculations
• Retail or FMCG background, including merchandising and promotions
• Understanding of stock management
• Knowledge of excellent customer service

Skills:

• Planning and organizing
• Problem-solving
• Strong customer focus
• Good communication
• Computer skills
• Numeracy

Competencies:

Essential:

• Relating and networking
• Following instructions and procedures
• Delivering results and meeting customer expectations

Desirable:

• Working with people
• Persuading and influencing
• Planning and organizing
• Coping with pressures and setbacks

Minimum Requirements

Experience:

• Desirable: Experience in a customer-facing role in retail or FMCG store operations

Education:

• Essential: Grade 12
• Desirable: 50% in Maths and English at Grade 12 level

Apply by: 17 December 2025