Shop Assistant / Cashier – Esikhawini Jobs

Introduction

The role focuses on delivering excellent customer service through efficient point-of-sale operations and in-store merchandising. This leads to a positive experience for every customer.

Job Description

Key Objectives:

• Handle all point-of-sale tasks quickly and accurately.
• Scan items correctly, process payments, and apply club card rewards with precision.
• Manage cash safely at all times.
• Promote the Clicks club card actively and sign up new members to meet targets.
• Inform customers about promotions to boost sales and help them save money.
• Provide top-notch service as a brand representative, staying approachable and professional.
• Carry out merchandising and housekeeping duties to meet store standards.
• Support the company’s goal to be the top choice for health and beauty shopping by embodying its values.
• Stay informed about products, promotions, and events to give customers accurate advice.

Knowledge Required

• Basic math skills
• Retail or fast-moving consumer goods background, including merchandising and promotions
• Understanding of stock management
• Knowledge of excellent customer service

Skills Required

• Planning and organizing
• Problem-solving
• Strong focus on customers
• Good communication
• Computer skills
• Numeracy

Competencies

Essential:

• Building relationships and networking
• Following instructions and procedures
• Delivering results and meeting customer needs

Desirable:

• Working well with people
• Persuading and influencing others
• Planning and organizing
• Handling pressure and setbacks

Minimum Requirements

Experience:

• Preferred: Experience in a customer-facing role in retail or fast-moving consumer goods

Education:

• Required: Grade 12
• Preferred: 50% in Maths and English at Grade 12 level