Shop Assistant / Cashier – Clicks Waterfall Mall x2 Jobs

Introduction

Are you passionate about excellent service and helping people feel good? Do you feel confident engaging and talking with customers? We have an exciting opportunity at a Clicks store for a Shop Assistant / Cashier. This role reports to the Store Manager and is a great way to start a career in retail.

Job Description

Job Purpose:

To provide excellent service through efficient customer support, point-of-sale operations, and store merchandising that creates a positive experience for customers.

Job Objectives:

• Carry out all point-of-sale tasks quickly and accurately.
• Scan items correctly and handle payments, including clubcard rewards.
• Handle cash safely at all times.
• Promote the Clicks clubcard and sign up new members to meet targets.
• Inform customers about promotions to boost sales and help them feel good while saving money.
• Deliver top customer service by being a brand ambassador, staying visible, and offering friendly, professional help.
• Perform merchandising and housekeeping tasks to meet store and visual standards.
• Ensure ongoing excellent service by improving your skills, learning about products, and sharing knowledge with relief staff.
• Support the company’s goal to be the top choice for health and beauty retail by following company values.
• Stay informed about products, ranges, promotions, and events to give accurate information to customers.

Minimum Requirements

Qualifications and Experience:

• Essential: Grade 12
• Desirable: 50% in Maths and English at Grade 12 level
• Desirable: Relevant Retail or Business Management qualification
• Desirable: Experience in a customer-facing role in retail or FMCG store operations

Skills, Abilities, and Job-Related Knowledge:

• Basic maths calculations
• Retail or FMCG background, including merchandising and promotions
• Understanding of stock management
• Knowledge of customer service best practices
• Planning and organising skills
• Problem-solving skills
• Strong focus on customers
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies:

• Relating and networking
• Following instructions and procedures
• Delivering results and meeting customer expectations
• Working with people
• Persuading and influencing
• Planning and organising
• Coping with pressures and setbacks