Shop Assistant / Cashier – Clicks Port Edward Jobs

Introduction

This role focuses on delivering excellent service through efficient customer support, point-of-sale operations, and in-store merchandising to create a positive experience for every customer.

Job Description

Key Objectives:

• Carry out all point-of-sale tasks efficiently and on time.
• Scan items accurately and process payments, including club card rewards.
• Handle cash securely at all times.
• Promote the Clicks club card and sign up new members to meet participation goals.
• Inform customers about promotions to boost sales and help them save money.
• Provide top-notch customer service by representing the brand positively and offering friendly, professional help.
• Handle merchandising and housekeeping tasks to meet store and visual standards.
• Support the company’s goal to be the top choice for health and beauty by embracing our values.
• Stay informed about products, ranges, promotions, and events to give accurate advice to customers.

Knowledge Required:

• Basic math skills.
• Background in retail or FMCG, including merchandising and promotions.
• Understanding of stock management processes.
• Knowledge of excellent customer service.

Skills Required:

• Planning and organizing.
• Problem-solving.
• Strong focus on customers.
• Good communication.
• Basic computer skills.
• Numeracy.

Competencies:

Essential:

• Building relationships and networking.
• Following instructions and procedures.
• Delivering results and meeting customer needs.

Desirable:

• Working well with people.
• Persuading and influencing others.
• Planning and organizing.
• Handling pressure and setbacks.

Minimum Requirements

Experience:

• Preferred: Experience in a customer-facing role in retail or FMCG operations.

Education:

• Required: Grade 12.
• Preferred: At least 50% in Maths and English at Grade 12 level.