Shop Assistant / Cashier – 2x Clicks Sam Ntuli Jobs

Introduction

To deliver service excellence through efficient customer service, point of sale (POS) operational activities, and merchandising in store that leads to a positive customer experience.

Job Description

Job Objectives:

• Efficiently carry out all operational activities at the point of sale in a timely and effective way.
• Maintain high levels of accuracy when scanning merchandise and collecting payment for goods, including handling clubcard rewards.
• Ensure the safe handling of cash at all times.
• Proactively promote the Clicks clubcard and enroll new members to meet clubcard participation targets.
• Inform customers about promotions to boost sales and help them “feel good and pay less.”
• Provide superior customer service by acting as a brand ambassador, being visible, and offering friendly and professional support.
• Efficiently perform and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• Support the Group’s vision to be the customer’s first choice for health and beauty retail by living and driving the company values.
• Keep updated knowledge on products, ranges, promotions, and events to give customers accurate information at all times.

Knowledge:

• Basic math calculations
• Retail or FMCG background, including understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence

Skills:

• Planning and organizing skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies:

Essential:

• Relating and networking
• Following instructions and procedures
• Delivering results and meeting customer expectations

Desirable:

• Working with people
• Persuading and influencing
• Planning and organizing
• Coping with pressures and setbacks

Minimum Requirements

Experience:

• Desirable: Experience in a customer-facing role within a retail or FMCG store operations environment

Education:

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at Grade 12 level

Apply by: 30 October 2025