Shop Assistant / Cashier – 2x Clicks Birchleigh North Jobs

Introduction

To deliver service excellence through efficient customer service, point of sale activities, and merchandising in store. This leads to a positive customer experience.

Job Description

Job Objectives:

• Efficiently handle all point-of-sale operations in a timely manner.
• Maintain accuracy when scanning items and processing payments, including clubcard rewards.
• Handle cash safely at all times.
• Promote the Clicks clubcard and sign up new members to meet targets.
• Inform customers about promotions to boost sales and help them feel good while paying less.
• Provide excellent customer service by being a brand ambassador, visible, friendly, and professional.
• Carry out merchandising and housekeeping duties according to store and visual standards.
• Support the company’s vision to be the top choice for health and beauty retail by embracing its values.
• Stay informed about products, ranges, promotions, and events to give accurate information to customers.

Knowledge:

• Basic math calculations.
• Retail or FMCG background, including merchandising and promotions.
• Understanding of stock management procedures.
• Knowledge of customer service best practices.

Skills:

• Planning and organizing.
• Problem-solving.
• Strong customer focus.
• Good communication.
• Computer literacy.
• Numeracy skills.

Competencies:

Essential:

• Relating and networking.
• Following instructions and procedures.
• Delivering results and meeting customer expectations.

Desirable:

• Working with people.
• Persuading and influencing.
• Planning and organizing.
• Coping with pressures and setbacks.

Minimum Requirements

Experience:

• Desirable: Experience in a customer-facing role in retail or FMCG store operations.

Education:

• Essential: Grade 12.
• Desirable: 50% in Maths and English at Grade 12 level.